Client Relationship Manager (Executive)

Introduction
Our client offers a competitive and challenging environment where talent is nurtured and allowed to grow. They love new ideas and creativity, and are passionate about their industry. -IT
Description
Purpose of Role:
Act as the main point of contact between our client and their customers where you are allocated as the CRM.
Build effective relationships with clients and stakeholders, both external and internal.

Responsibilities:
Effective management of queries, issues and client requests.
Effective negotiation, maintenance and management of Service Level Agreements and Key Performance Indicators.
Client monthly report back and management of the governance meetings (including the KPI and trends).
Regular client interaction to build stronger relationships, ensure service levels are maintained and identify areas where our client can offer a more valued service.
Facilitate portfolio transitions i.e. take-on’s and disinvestments.
Facilitate change team with change control items.

Provide input and assistance to our client’s customers with new products and projects that impact on our client’s service delivery.
Effective Risk management.
Profile
Requirements:
Relevant Accounting or Financial degree or diploma; or recognized industry subject matter expert.
Minimum of 5 years relevant experience / understanding of an Investment Administration environment at a Senior Operations Level.
Sound understanding of investment management industry and financial instruments, both domestic and international.
High level legal and regulatory knowledge applicable to the investment management industry would be a benefit.
We offer
Competitive Salary

Job ID:
1002114P


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Job id : , #70092, 5 views,

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