Birthdays Team Leader- uShaka Marine World

🗏Job Type

Full Time

To provide an excellent communication, relationship and service (telephonically and hands on) to all Guests (internal and external) in a professional manner. To create a memorable experience in the form of a birthday party
Supervise and Lead team in coordinating of parties
Assist in Rostering of staff ,schedule training of team members
Performance plan and discipline staff
Handle all guest related queries including information on bookings, promotions, functions, events, and general questions about uShaka Marine World.
Assist with promotions, functions, and events.
Communicate all necessary and correct information in a professional manner.
Act within procedural parameters.
Issue, receive, and maintain all pagers and other communication systems
To be pro-active and use initiative with customer service and complaints.
Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area.
Responsible for and ensure a high level of personal service & be highly visible to Guests & staff alike.
Responsible for and ensure that pleasant, friendly and helpful behavior is maintained at all times.
Have a thorough knowledge of all facilities and services offered by uShaka Marine World.

To provide courteous and efficient service to all guests.
To maintain, at all times the highest standard of appearance and skills, according to Company Policy.
To ensure a professional image at all times.
To attend and be attentive to training as and when required.
To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures.
To communicate regarding your shift in hand-over books per area.
Up sell all uShaka Marine World areas
Collect Surveys from Guests regularly
Promote brand to business, events, communities, schools, charity and other
Child mind kids
Wait on Guest during parties
Facilitate set-ups and break downs of party areas
Matric or Grade 12 (Compulsory)
Child minding (Advantage)
Theme Park, Cruise Liner, Children’s camps, Hotels and Resorts entertainment
Team Leadership
Supervisory Level 1
Public speaking
Event and function service
Crisis management
Knowledge of Safety and security act (O.H.S.A)
13th Cheque,P/Fund,M/Aid.


Apply Here http://bit.ly/2N4goQE

Job id : , #71644, 408 views,

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