ATM Custodian-Standard Bank

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty.

Job Purpose
To ensure the availability of a fully functional Automated Teller Machine (ATM)/Automated Note Acceptor (ANA) service to customers including the custody and balancing of ATM/ANA cash, processing of ATM/ANA deposits and handling of ATM/ANA computer reports.
To understand and manage the risks associated with the custody of ATM’s/ANA’s through an effective system of controls.
To maintain a high level of integrity and ethical standards.
To provide a high quality supply of bank notes to customers and in Branch Serviced ATM’s/ANA’s via the note recycler (where applicable)
Key Responsibilities/Accountabilities

Automated Teller Machine (ATM) and Automated Note Acceptor (ANA) terminals
Controls ATM/ANA keys according to laid-down instructions.
Adheres to laid-down instructions regarding the control, movement and take-over of cash.
Undertakes ATM/ANA contingency procedures.
Replenishes ATM/ANA cash according to laid-down instructions.

Ensures canisters hold sufficient cash for weekends and public holidays.
Monitors cash levels and clear/order cash to ensure holdings are sufficient to meet business needs and fall within prescribed limits at all times.
Balances the cash in ATM’s/ANA’s on a bi-weekly basis.
Sweep ANA machine daily and balance on NDS Desktop against sweep.
Completes and balances ATM/ANA cash specification.
Releases cash paid out figures.
Ensure good quality notes are loaded to ATM/ANA Machines
ATM/ANA daily maintenance
Ensure ATM/ANA machine are clear of cash jams and retained cards to increase uptime, as and when required.
Replenishes ATM/ANA stationery.
Ensures maximum up-time by reporting systems or technical problems to ATM Control immediately and follow up in need to ensure that corrective action is taken.
Ensures that the print on transaction records is legible for all ATM/ANA terminals.
Ensures that all ATM/ANA terminals are kept clean externally and internally at all times.

Retained ATM cards (where applicable)
Clears retained cards from ATMs and handles according to laid-down instructions.
Ascertains the reasons for cards being retained and takes corrective action.
Destroys cards or hands to Frontline Support, according to laid-down instructions.
Routine
Files ATM/ANA computer reports and ANA transactional record.
Attends to related telephone calls and customer queries regarding ATM transactions.
Sorts waste into laid-down sequences and place in waste receptacles on completion of each transaction.
Ensures that duty of care requirements are adhered to.
Read circulars and fan-out’s daily.
Ensures that post-dated cheques register is updated on a daily bas.
Familiarize yourself with the Standard Bank physical security policies and procedures by completing the relevant training and adhering to the laid down procedures, requirements and responsibilities, a summary of which is contained in GRG Volume Security Services, Chapter 2 Security Matters, Section 1 Premises, Parts 9-11”
ATM deposits
Clears and processes ATM deposits daily according to laid-down instructions.
Handles irregular cheques as unpaid items.
Attends to deposit corrections, where required.
Updates the post-dated register on a daily basis with details of post-dated cheques deposited and ensure that all charges are recovered on the same day.
Re-cycling of good quality notes
Ensure that high quality bank notes are recycled in accordance with the South African Reserve Bank [SARB ] minimum requirement by custodians, via the note recycler, for issue to customers and self-service ATM replenishment by the Branch (where applicable)
Custodianship
Acts as Primary custodian of Automated Teller Machine (ATM)/Automated Note Acceptor (ANA) keys.
Acts as primary custodian for the ANA/ANTM (KABA) Automatic time delay lock pass code.
KABA Locks
Receive the installation checklist and ensure it is filed on site for scrutiny by Security Services at any time.
Reset the unique user PIN numbers as factory default codes may not be used for normal operation.
Complete the service checklist when any changes are made to the system after installation.
Upon vacating the position, complete a hand over of the master code to the appropriate Team Leader as per the laid down procedure.

Preferred Qualification and Experience

Matric.
Institute of Bankers or BCom related qualification
1-2 years’ branch banking experience, with exposure to telling
.
Knowledge/Technical Skills/Expertise
Broad understanding of the bank’s procedures and policies and the application of the Group Reference Guide.
Knowledge of the Code of Banking Practice.
In-depth knowledge of branch cash flow administration, cash transactions and on-line money transfers.
Detailed knowledge of ATM custodianship.
Sound understanding of the entire process of transactions from customer to Operations Support Centre/Proof of Deposit.
Attendance of the ATM Custodian course, and certificate of competence


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