Applications Analyst (Junior)

🗏Job Type

Full Time

About the Client:

Our client is a Software development house with a nice focus around information management.

Main Purpose of Job:

Responsible for Application Operations and Analysis.
The employee will be part of the Solutions team who are responsible for maintaining our client’s customer service level agreements with respect to their main software products.

Main Responsibilities:
The Application Analyst will be required to:

Take a high-level approach to both identifying, and permanently resolving recurring operational issues while maintaining excellent customer relationship and promoting a positive customer experience.
Diligently attend to customer queries logged through the Service Desk platform.

Perform daily health checks to ensure application related issues are pro-actively identified and addressed.
Form part of the rotational standby team to attend to high priority (P1) issues after-hours.

KPI’S:

Resolve service requests and/or tickets logged by customers within timeframes associated to priority level.
Attend to all after hour’s calls diligently during standby.
Perform daily health checks of all assigned sites.
Document solutions to new issues on Service Desk.
Implement projects within agreed upon deadlines.
Attend regular internal training sessions and complete external training as set out in Personal Development Plan (PDP).

Qualifications & Experience:

Senior Certificate
Relevant IT Qualifications (Diploma or Degree)
1-2 years’ experience as a client facing Application Support and/or Systems Analysis
A knowledge of relational database and stored procedures
Be comfortable constructing SQL queriesÂ
Unix (HP-UX, Solaris and/or AIX) experience advantageousÂ
Unix scripting experience advantageous
Oracle specific (database and/or OS) knowledge would be an advantage.Â

Personal Attributes:

Be able to work in a team
Ability to work well under pressure, especially in maintaining a balanced and logical approach
Self-motivated and self-managedÂ
Be able to use initiative and take ownership of tasks
Be able to learn fast and willing to self-study when necessary
Able to communicate effectivelyÂ
Report on progress and raise issues / problems when necessary
Be willing and able to travel outside the borders of South Africa when required

Key Competencies & Skills:

Creativity and proactive approach to problem solving
Qualification and experience in ORACLE PL/SQL
Good written and verbal communication
Understanding of relational databases
Exposure to/understanding of GSM technologies
Exposure to/understanding of Financial Services Industry



Apply Here http://bit.ly/2I6qmKM

Job id : , #74216, 23 views,

« Support TechnicianData Specialist - SQL »