Travel Services Consultant

Support all internal and external requests for Travel Services, relevant to the Group’s business requirements, ensuring that delivery is efficient and service oriented. Provide a professional support service for Hotel Hunter enquiries, and ensure that consistent and cohesive messages are delivered to Members through customer-centred solutions.

Key Performance Areas:

Manage all travel related requests, both verbal and written, with minimal supervision.
Use various flight booking platforms, including Galileo, to ensure best flight options for external and internal clients is booked/quoted.
Adopt a service-orientated approach when assisting with travel requests, in compliance with agreed service delivery standards.
Manage inbound calls, and ensure that Call Centre performance standards are maintained.
Provide accurate daily, weekly & monthly management reports within required deadlines.
Make recommendations to management to enhance the current travel services offer (where applicable).
Provide after-hours travel support, when required.
Position Requirements:

Galileo certification (or attend required training) • Matric • Current Travel Experience and a Minimum of 2 years relevant experience, in a travel services environment • Highly computer literate

Person Requirements:

Excellent interpersonal skills • Excellent communication skills, both verbal and written • Strong attention to detail • Self-motivated • Ability to work under extreme pressure • Ability to work with multiple tasks simultaneously • Good administrative and planning skills • Ability to work independently, and as part of a team • Commitment to delivering service that exceeds our customer’s expectations.

The successful candidate will be required to work shifts, including Saturdays.

Please submit a detailed CV.

vacancies@beekmangroup.com

Job id : , #68574, 29 views,