Supervisor: Billing-MTN

Mission/ Core purpose of the Job:
To support the delivery of Billing strategy, ensuring accurate and timeous billing support. Ensure accurate and timeous creation of packages and resolution of billing queries.
Context:
Fast moving industry with constantly changing business requirements and technologies
Fluid complexities of customer expectations and demands
Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
Highly dynamic and fluctuating Telecommunications and ISP industry
Total customer experience for MTN brand
Constantly changing consumer and market needs
Market dynamics and developments
MTN policies, processes and procedures
Regulatory industry norms govern MTN and partners
Highly pressurized, deadline-driven environment
Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks

Participative environment – highly diverse and team-focused
Detailed Description

Key Performance Areas:
Key Tasks:
Planning and scheduling of Billing runs
Plan, schedule and control bill runs and cycle sizes / migrations
Contribute towards continuous improvement and innovation at process and procedure level
Billing supervision and coordination
Provide end-to-end supervision of the Billing processes, ensuring that all service provider corporate and consumer customers and staff are billed correctly in accordance with predefined quality assurance processes and standards
To ensure that all billing queries are attended within the agreed time period, to support the Debtors team,
Ensuring accurate and timeous resolution of all Billing related queries.
Ensure accurate resolution of all billing related queries received /telephone/written correspondence
Ensure that all invoices are printed timeously with itemised billing and statements as per customer and business requirements
Ensure that the delivery process adheres to business and customer requirements
Respond to escalated queries Control credit note processing – auditing, approving and capturing as appropriate
Identify problems relating to system errors and escalate to relevant department
Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance Cost control
Control the staff billing function in respect of activations, deactivations, billing, collections, queries and services
Generate and prepare monthly reports as required by the Billing Manager
Manage relationships with other supervisors/managers/staff within the Customer Services environment who depend on Billing Operations for internal service/query resolution
Quality assure credit notes generated by billing administrators to ensure that they are complete and accurate
Process and procedure effectiveness
Resolve billing issues and queries timeously, ensuring appropriate corrective action through IS
Maintain relationship with suppliers including scheduling of printing for various bill runs and problem resolution
Onsite visits to Clients from time to time to facilitate smooth operations
Ensure that all processes and procedures implemented are aligned to the set operational framework for the Billing Operations
Ensure that workflow continues without interruption
Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
Financials
Minimise operational and staff costs by controlling overtime
Develop and ensure adherence to work schedules
Ensure that expenditure remains within budget limits, control costs through the appropriate choices of low cost processes and procedures
Identify areas where money is lost and seek ways to reduce expenditure where possible
Supervisory / Leadership / Managerial Tasks:
Training and coaching staff
Recommend training and development interventions and follow through to resolutions
Staff Development
Promote teamwork and team spirit, and motivate staff
Recruitment
Performance management
Work-Force Management
Handle HR and IR matters
Job Requirements

Minimum Requirements:
Education:
3 year Degree / Diploma in Financial Management / Accounting / Internal Auditing or related
Experience:
At least 4 years of experience in billing systems and credit control environment
At least 1-2 years of supervisory experience in a similar position,
1-2years in the Telecommunications and/or ICT environment
Training:
Internal systems training
Additional Details

Competencies:
Head - Big Picture Focus(10)

Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings
Heart – Emotionally Intelligent(20)

Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realising potential
Relationship Builder - Builds relationships across the business to influence decision-makers and build team credibility
Hands – Results Focused(50)

Results Achiever - Produces sustainable divisional results through ethical practices
Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others
General working conditions

Standard working hours
Ability to work after hours and weekends when required
Valid driver’s licence and own transport
Constant pressure to meet extremely tight deadlines


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Job id : , #70253, 39 views,

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