Specialist:Application Support-Vodafone

Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 73.6 million customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks cover a total population of approximately 200 million people. Through Vodacom Business Africa (VBA) we also offer business managed services to enterprises in over 40 countries across the continent. Vodafone is the majority shareholder of Vodacom and has a 65% share.



We’re at our best when we lead and over the past 20 years, as the Company that pioneered mobile in South Africa, Vodacom has achieved a remarkable list of firsts. We’re immensely proud to be a leader in our field and are 100% committed to continue trailblazing.



We employ individuals who are as passionate about customers as we are. We are truly Customer Obsessed which means that we are passionate about exceeding customer expectations; work relentlessly to really understand the customer; look at decisions through the customer’s eyes and take personal accountability for the customer experience.



We have the below vacancy available in our Organisation:

The H Band Specialist: Application Support role is based within Technology Business Unit.



The role of the Specialist: Application Support is to ensure an effective and efficient application support service is rendered and maintained in the Financial Services division



Your responsibilities will include:

To troubleshoot and resolve application and system issues, develop solutions, document correction process, ensure fixes are implemented and monitored.
To compile incident reports, attend/conduct incident reviews and follow through to ensure permanent fixes for production problems.
To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed.
To interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented.
To plan and optimize change controls as a result of system/application upgrades and configuration changes, adhering to Change Control procedures.
To be involved with and facilitate the process of acceptance and/or application performance testing to ensure a stable production environment.
To input into capacity plans (e.g. stability, performance, storage etc.) to ensure systems have resources for future growth.
To maintain good relationships with stakeholders, business partners and suppliers.



Apply Here http://bit.ly/2w87Bmg

Job id : , #69599, 12 views,

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