Service Administrator

Introduction
Reference: JHB000073-MW-1

Service Administrator required for a 3 month contract in the East Rand
Description
Looking for a Service Administrator for a 3 month contract in the East Rand in the manufacturing industry.

Minimum Requirements :

Available Immediately

MS Office and SAGE

Matric

Duties will include :

- Assisting with Customer Calls

- Assisting with Service Agents and internal technicians based on KPI

- Managing workshop

- Capturing of Service orders on Repair Management system

- Raising pro-forma invoices for customers

- Following up on payments

- Following up on Open Repair Orders

- Assist customers with follow-up calls

- Assisting with price and availability of spare parts

- Capturing of credits on Sage X3 system.

- Manage Call Centre Staff based on KPI Objectives

- Assisting with customer spares queries

- Assisting with website queries

- Assist Walk-In Customers with Repairs

- Audit Warranty claims form service agent

- Daily Liaison with accounts department

- Feedback on Credits processed weekly

- Weekly reports on Call Centre Activities

- Weekly report on Technician performance



Please only apply if you meet the minimum requirements.


Apply Here http://bit.ly/2N0YUS9

Job id : , #69774, 34 views,

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