Sales Consultant-Twisp

Title: Sales Consultant
Department: Retail
Manager: Kiosk Manager/Supervisor
Location: CPT
Background of the Business
Twisp is South Africa’s first and favourite personal vapouriser, since 2008. The quality of our
devices, enthusiasm of the Twisp community, as well as the highest level of customer care
have helped Twisp establish and maintain its reputation as the most trusted name in the
industry.
Main purpose of the role:
The Twisp Kiosk Sales Person focuses on offering a superior customer service to all Twisp customers,
emphasizing on selling and up-selling Twisp products and the ‘Customer Journey’. A key focus of this
role is to ensure that sales targets are reached and customer queries are resolved through product
knowledge, research and trouble shooting. A Twisp Kiosk Sales Person is responsible for safe keeping of

all company propety and assests, facilitatiing stock control, processing sales, handling cash and
following all Twisp Standard Operating Procedures (SOPs) and policies at all times.
Responsibilities:
The primary tasks, functions and deliverables of the role include, but are not limited to:
- Offering a superior customer service to all Twisp customers, emphasizing on selling the Twisp
products and ‘Customer Journey’.
- Selling and upselling Twisp products to existing and new customers.
- Reaching Sales targets.
- Ensuring the safe keeping of all company property at the Kiosks/ work station, including, but limited
to: company computers/ laptops, phones, stock, money, equipment and relatd resources.
- Ensure that all point of sale (POS) procedures are followed inline with Twisp’s standard operating
procedures.
- Facilitating the Twisp Kiosk stock controll process, which may include replenish stock, doing stock
takes, safe keeping of stock and ensuring that stock does not get damaged/lost/stollen, doing
interbranch transfers (IBT) and receiving of stock deliveries.
- Handling of cash and card sales, including processing of sales, banking, doing cashups and
managing the float.
- Understanding and displaying knowledge of the Twisp brand, products, services, policies,
procedures and company ethos.
- General housekeeping of the Twisp kiosk and ensuring that your kiosk and/or work station, and
your personal appearance represents Twisp’s professionalism, the quality or our products and our
care for our customers.
Skills and Competencies:
The abilities that the individual needs in order to perform this role effectively:
- Customer service orientated
- Sales driven and ability to up-sell
- Goal and target driven
- Good problem solving and troubleshooting skills
- Ability to understand and display a good understanding of sales principles and processes
- Fluent verbal and written English communication skills
- Professional and confident communicator
- Effective listening skills
- Excellent interpersonal skills
- Dynamic and high energy Levels
- Good follow-up skills
- Be patient, tactful, diplomatic and approachable
- Ability to work under pressure and meet deadlines
- Work accurately, meticulous and high attention to detail
- Excellent organisational and time management skills
- Ability to multitask and prioritize
- Strong administration skills
- Ability to Merchandise products
- Respect the importance of confidentiality
- Enjoy working in a team, but also have the ability to work independently
- Computer literate
- Promote the Twisp brand and company ethos
Education and Experience Requirements:
Matric or NQF equivalent
Previous Retail sales experience advantageous
Knowledge of customer service principles and processes
Basic business administration knowledge
Additional Requirements:
- Flexible and able to work shifts, which may include night work, weekends and public holidays
- Able to travel and available to work at different Kiosks, if required.

Apply Here vacancies@twisp.co.za

Job id : , #68374, 228 views,

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