Reservations Agent

Job Description

As Reservations Agent you will directly support the Central Reservation Manager in driving the performance of the reservations team at the regional office. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Assistant Central Reservation Manager for driving up-selling within the properties and to ensure optimal use of all distribution channels.


Qualifications

At least 2 years' experience in Hospitality and Reservations
Must be a South African National
Fluent in English and fair in one other international language
12th Grade & Relevant qualifications
Able to work flexible hours
Familiar with the hotel operations available technology (Opera) and all distribution channels.
Understand the dynamics of regional & local market, local competitors and events of the destination.

Job id : , #76080, 138 views,

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