Project Coordinator

A Project Coordinator works with customers providing information and processing orders. They require social and communications skills, and they must be detail oriented. The environment is typically fast-paced and high-energy and must be comfortable juggling a multitude of tasks at the same time.



Key Role and Objective

Build sustainable relationships and trust with customer accounts through open and interactive communication (Customer Centric)
Be responsible for taking ownership of the end to end delivery of telecommunication solutions for clients on behalf of the business.
Effective Planning around customer action requirements


Main Duties and Responsibilities:

Receive and capture Welcome call at point of sale, with customer information to process the order

Provide accurate, valid and complete information by using the right methods/tools
Identify and assess customers order requirements to achieve prompt processing
Ensuring an appropriate order flow (refer to Order Process flow document) with the compliance to organizational policies
Managing all process flow tasks and including tasks assigned to you, ensuring that the tasks are completed daily
Handle customer complaints, provide appropriate solutions/update and alternatives within the time limits; follow up to ensure resolution
Monitoring and evaluation of all orders and sales processes
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Strives to sell customer additional equipment/products
Collaborate with team mates assisting and guiding them with their orders
A level of Training – Accurate Capturing /Task Actioning
AD Hoc Administrative Duties are those specific to a certain situation, event or period.

Matric

Project management

To be confirmed



Apply Here http://bit.ly/2BxQrnV

Job id : , #70228, 10 views,

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