Professional Driver-INTERCAPE MAINLINER

Key Performance Area 1: Pre-Trip Inspection

Conduct and Complete pre-trip inspection form as per Intercape ‘Pre, En-Route & Post-Trip Inspection/Duty’ checklist (Coach and Trailer)
Sign off Africa Fines Checklist (Africa departures only)
Check blue bag and contents;
~ Luggage Roll/stickers

~ On & Off List

~ LG (Liquid Gold)

~ Radio face

~ Microphone

~ Permit – Read and understand the permit with Fleet Controllers

~ Cross Border permit – Read and understand the permit with Fleet Controllers

~ Insurance

~ Diesel card

~ Prasa Access Card – Park Station

~ Destination Board (manual)

~ Log Book

~ Fault Book

~ Trailer locks and keys

Charters – Obtain Stock from stores (water/cooldrink etc. if booked by tour)
Ensure all (no Cabin Attendant scheduled):
Seatbelts are fastened
Air vents must be open
Headrest on each seat and clean
Coach clean * Report any errors or faulty equipment to Ops prior to departure
· Display correct route/destination in front window of coach

Key Performance Area 2: Driving

· Ensure coach not overloaded as per coach specifications

· Stop and depart from at all pre-determined stops at scheduled times (Punctuality)

· Drive in accordance with the K53 requirements

· Apply defensive driving as per company training standards

· Drive economically & with vehicle sympathy

· Adhere to all national traffic rules and regulations (wear safety belt)

· Adhere to Intercape speed limits and caution areas.

· Ensure rest periods and policy is adhered to – 4 hour driving time.

Key Performance Area 3: Luggage Loading

· Load luggage in a safe and secure manner; do not load

a. Flammable, dangerous or illegal substances

b. Perishable products

· Excess Luggage:

a. Ensure excess luggage ticket book is signed off when handing in monies to Consultants / Ops Asst

b. Ensure scale functions before departure of coach

c. Ensure that each passengers luggage are weighed en-route

Key Performance Area 4: Etiquette & Passenger Care

· Be first at door and assistance must be given to customers on boarding and leaving the coach (no cabin attendant)

Special attention to handicap/elderly passengers and unaccompanied minors; to be seated downstairs or close WC (emergency toilet)
· Minors travelling alone on the coach are supported according to policy guidelines and terms and conditions

Assist in boarding passenger/s in wheel chairs
· Sincere attention is paid to customer’s needs (When appropriate and able to; check if every passenger is comfortable; check and identify if every passenger has any specific requirements & address their specific needs in a manner that maintains the passenger’s self-esteem and enhances Intercape’ s Image)

· Customer complaints are handled courteously and in a manner that maintains customer self esteem

· OBS tickets are issued in a friendly and professional manner and according to standard operating procedures

· Provide route information, directions and support timeously and on demand to passengers

a. At the various route stops

b. During emergency situations

c. Connecting coaches

· Every possible effort is taken to satisfy customer needs effectively and economically

· Assist passengers at borders / customs with cross-border routes

· Relations and team work maintained between Cabin Crew

· Recognise, accept and respect individual, cultural and religious differences/diversity.

Key performance Area 5: En-route Tasks

· Safeguard cash and operating equipment whilst in her /his possession

· Safeguard diesel card to avoid cloning of the card and fraud

· Central Ops is kept informed and up-to-date of situations on the coach:

a. Passenger complaints

b. Equipment problems

c. Emergencies

Order food at refreshment stops for Cabin Crew (no attendant available, done by second driver)
Key Performance Area 6: Onboard Administration

Ensure valid ticket exists per passenger per trip
Validate ticket number / passenger detail with manifest
Issuing and validation of tickets immediately as passenger boards the coach
· Issue correct change to passengers (OBS & Excess luggage sales)

Ensure NOL / OBS are noted correctly on manifest
Note passengers luggage number next to passenger detail on manifest
Completion of luggage control form at end of trip
Validate passengers ID with C/card impression and ticket details
· Ensure all completed documents are attached to manifest

a. Vouchers / hospital form

b. Receipts (OBS & Excess Luggage tickets / credit card impressions and purchases with OBS money for toll gates/ fuel/ stock – Central Ops must give permission & Approval for using OBS & Excess Luggage monies; name to be noted on manifest and receipts)

c. Cancelled OBS & Excess luggage tickets & Void Form

d. Pre-paid tickets

· Manifest completed and signed by the end of each trip

· Physical cash must balance with manifest

· OBS monies to be paid in at nearest Depot/Office after completion of trip

· Headcounts must be done before departure at all the stops

· Record ID No. of passenger who purchased tickets online via Computicket (other agents)

Key Performance Area 7: Coach Hygiene

Cabin is kept tidy and clean during the journey (check at refreshment stops when no Cabin Attendant is available)
Report faults in cabin and equipment are recorded in the coach fault log book
Report reoccurring problems to Management / Workshop Foreman
Check on the emergency toilet at every scheduled stop (if no Cabin Attendant is scheduled):
a. Cleanliness

b. No odor

c. Sufficient amount of toilet paper and hand soap.

Collect passenger rubbish at every refreshment stop
Keep half-full refuse bags in the cockpit.
Never leave refuse bags next to the road or in front of buildings. Full refuse bags must only be placed in proper litterbins.
Key Performance Area 8: Breakdowns

· Wake up all crew to assist during the breakdown

· Stop at a safe place and assess the problem.

· Update passengers and keep them informed of situation in apologetic and professional manner

· Inform Central Ops of connecting passengers (passenger details, connection details: coach and flight details) [no Cabin Attendant]

· If possible, do the necessary repairs.

· Ensure to turn off all lights, aircon or electrical applications to prevent batteries running flat.

· Tyre changes are to be performed by driver.

· If passengers needs to exit the vehicle, identify a ensure passengers are informed of safe holding area.

· In case of fatal breakdown, inform Central Ops of the number of passengers on board, connecting passengers, frail care passengers and passengers in need of medical care.

· Ensure no hand luggage is left behind when loading passengers onto new coaches

· Enquire from passengers whether they have any problems contacting relatives/friends at destination stops and inform Central Ops of all details in order to contact the relevant parties.

· NEVER pass a broken down Intercape coach. Stop and render assistance where possible.

· In case of total passenger transfer to another coach, one crew member has to remain with the stricken coach at all times.

· Stop and assist opposition bus by loading over pax if possible. Call Central Ops for guidance

Key Performance Area 9: Safety

· Learn/memorise location of emergency equipment during pre-trip inspection

· Play the safety DVD regularly en-route

· Request passengers not wearing seatbelts to buckle up in a friendly and professional manner

· Medical emergency:

a. Request from passengers to advise whether a doctor or nurse is on board

b. Contact central ops with details – current location, passenger details – and request for an ambulance to meet the coach at the next available town/stop

c. If possible, remain with the sick passenger to keep him/her calm and re-assure that an ambulance will meet the coach ASAP.

d. Attempt to move the sick passenger away from the view of other passengers; alternatively request other passengers to remain seated. (Passengers wanting to assist in the situation may be allowed to do so if the sick passenger is comfortable with it)

KEY PERFORMANCE AREA 10: Effective utilisation of all systems used in Intercape

· Responsible for effective utilisation, accurate capturing, and thorough record keeping on all systems relevant to perform daily tasks within department.

· Responsible to ensure that you have received training on Move/SOPS/the Booking System/all other applicable systems or have provided training to direct reports.

Job Related Requirements

EC/EC1 04 (Code 11) License
Valid PrDP (3 months)
Clear speech
28-60 years of age
No outstanding traffic fines
Own cellular telephone
No criminal convictions
Reliable transport (or suitable public transport)
Reside in 45 km radius from Depot
Bilingual (Mother tongue and English)
No serious motor vehicle accidents (accident free)
Valid reference numbers and names of former employments
Experience and Educational Requirements

Grade 10 (Standard 8) minimum requirement
3 years long distance driving experience
Performance Indicators

Passenger compliments / complaints
Operating Crew compliments / complaints
Ops & Store compliments / compliments
Workshop compliments / complaints (vehicle care/sympathy)
Tracking reports
Drive Cam Clips
Driver fatigue report
Happy Report
ATR feedback
Payroll – deductions for shortages
Coach fault book
Stock order record
Driving offences
Training record
Other

You may be required to perform other or general work due to operational requirements, for which you are either qualified and/or capable of doing so, or any duties that may be reasonably expected of you.

Job Type: Contract

Experience:

Coach or EC Truck driving: 3 years (Required)
Education:

High School (matric) (Preferred)
Location:

Durban (Required)
Licence:

code 14 PrDP (Required)



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Job id : , #70576, 1,502 views,

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