Key Accounts Representative-Transnet

🗏Job Type

Full Time

Operating Division : TPT Richards Bay DBT

Position Title : Key Accounts Representative

Employee Group : Permanent

Department : Customer Serv

Location : Richards Bay

Reporting To : Key Account Manager

Grade Level : F

Reference Number : 20002831

Position Purpose :

To ensure that the delivery of the service promise as contained in the Transnet Port Terminals Customer Service Plan is met.

To proactively research customer intelligence and providing an analysis and assessment service for information required by

Key Accounts Managers.

Position outputs :

*PLEASE SEND APPLICATIONS TO RCBTPT.RECRUITMENT@TRANSNET.NET*

1. Maximise customer service in the business unit by managing customer service execution interface on a day to day

basis.

2. Manage terminal service performance on behalf of customers through SLA process.

3. Custodian for customer service Dashboard/KPI at the business unit.

4. Facilitate relationship building with all key internal stakeholders (internal capabilities).


5. Support customer service initiatives.

6. Account for management of key and ad hoc customers.

7. Initiative and execute customer centric processes and improvements in the Terminal.

Qualifications & Experience :

Degree / National Diploma in Marketing
2 years customer service experience
Code EB/08 driver’s licence

Competencies :

Competencies Required:
Experience and knowledge of terminal operations
Extensive knowledge of after sales processes
Problem solving, including analysing and follow-up skills
Ability to pay attention to detail from a service delivery perspective Computer literate (MS Office)

Knowledge required:
Computer literate (MS Office and SAP modules)
Understanding of Commercial contracts Standard operating procedures for each sector TPT tariffs
Ability to communicate effectively with all Customers and internal stakeholders
Professional and courteous

Skills Required:
Report writing and presentation skills Research skills
Exceptional interpersonal skills, with the ability to command respect from both
Customers and colleagues

Job id : , #73234, 169 views,

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