IT Field Technician - Selby(Cash Connect)

🗏Job Type

Full Time

Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First time fix rate and recall rate under the stipulated requirements.
Maintain customer relationship.
Internal Processes
Be productive based on the calls allocated to them.
Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
Maintain and manage sufficient boot stock.
Complete administration within time frames as per policies.
Action and close new calls within customer Service Level Agreements and Mean Time To Respond / Mean Time To Complete.
Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).

Job Requirements:

Matric or other equivalent qualification preferable

A + and N + Qualification
2 years’ experience in maintaining equipment in an IT environment
1- 2 years ATMs/POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage
Own vehicle
Valid driver's license


Apply Here http://bit.ly/2ACdcn9

Job id : , #74036, 88 views,

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