Internal Service Administrator-MMI Holdings

🗏Job Type

Full Time

Internal Service Administrator (#26265) at MMI Health

MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI operates on the African continent, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.

MMI’s purpose is to improve the lifetime Financial Wellness of people, their communities and their businesses. Financial Wellness is a continuous process of planning and management for individuals, households and businesses, with the aim of affording expenses and achieving goals over one’s lifetime. Our promise to our clients is to be their Financial Wellness partner over this life-long journey, using our expertise and solutions to help them develop and reach their goals. Visit us at www.mmiholdings.co.za.

ROLE PURPOSE

To provide an effective and efficient service to clients (internal and external) by receiving, evaluating and responding to queries timeously as well as facilitate the take on of new business.

RESPONSIBILITIES AND WORK OUTPUTS

Coordinate effective take-on of new groups joining
Coordinate effective collation and distribution of member packs (new and re-prints)

Effective and efficient data capture and processing of new business documentation when required
Assist the sales channel with resolving all queries received efficiently, and effectively
Assist the product owners with resolving all queries received efficiently, and effectively
Engage in effective communication and delivery according to Service Level Agreements
Maintain a consistent service delivery to ensure client retention and satisfaction
Ensure high quality of all outputs
Identify risks to the company and escalate accordingly
Drive and support effective teamwork within the department
Demonstrate the company's values on a daily basis

COMPETENCIES REQUIRED

Accuracy and attention to detail
Excellent time management skills
Excellent self-management skills
Good writing and communication skills
Good interpersonal and negotiation skills
The willingness and capacity to adjust to change while remaining effective and task focused
Making customers and their needs the primary focus
Developing and sustaining productive customer relationships
The ability to execute a variety of functions within a pressurised environment

EXPERIENCE AND QUALIFICATIONS

Matric
Minimum of 2-3 years of client service experience
Good understanding of the industry would be an advantage
Knowledge of Momentum product offerings would be an advantage
Knowledge of Oracle system would be an advantage


Apply Here http://bit.ly/2ABr94N

Job id : , #74116, 50 views,

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