Internal Relationship Consultant

🗏Job Type

Full Time

The Internal Relationship Consultant contributes to the organisational goals by driving and growing sales from the Traditional Independent Dealer market by providing personalised telephonic relationship and sales support, resulting in an increase in market share with this segment, ultimately driving profitability growth.
Job Functions Operations Industries Insurance Specification
Contribute to the achievement of organisational objectives through understanding and delivering the required individual sales targets
Ensure targeted growth achievement on the assigned dealer region/portfolio
Deliver efficient dealer principle and F&I interaction and relationship management through effective trigger management. (tracking quotes to sales conversion, TAT, commission paid etc.)
Achieve operational requirements and service delivery through effective time and attendance management.
Connect, develop rapport, form relationships and ensure positive dealer experiences at all times.
Understand the dealer’s unique profile, identifying a relevant course of action based on dealer and portfolio needs and undertake an appropriate course of action ensuring dealer satisfaction.
Responsible for individual actions and the delivery of high quality standards.
Ensure client retention within the dealer portfolio and maintain a high standard through the effective resolution of dealer queries, and constantly seek to grow the volume of business the dealer places with Telesure.
Effectively develop, maintain and manage relationships with internal and external business partners in support of growing the dealer portfolios being managed.
Deliver the Telesure Service Way through personal effort and through others.
Deliver on TCF principles in alignment with regulatory requirements.

Requirements
Essential competency Requirements

Relating & Networking - Develop Relationships and Networks:
Easily establishes good relationships with dealers and staff; Builds wide and effective networks of contacts.

Delivering Results & Meeting Customer Expectations - Customer Orientation / Telesure Service Way:
Focussing on customer needs and satisfaction as per the Telesure Service Way.

Delivering Results & Meeting Customer Expectations - Results Focus / Driving for Results:
Sets high standards for quality and quantity.
Monitors and maintains quality and productivity.
Consistently achieves sales goals.
Works in a systematic, methodical and orderly way.

Achieving Personal Work Goals & Objectives:
Accepts and tackles demanding goals with enthusiasm.
Works hard and puts in longer hours when it is necessary.
Seeks progression to roles of increased responsibility and influence.
Identifies own development needs and makes use of developmental or training opportunities.

Persuading, Influencing:
Gains clear agreement and commitment from others by persuading, convincing and negotiating.
Makes effective use of political processes to influence and persuade others.
Promote ideas on behalf of oneself or others.
Makes a strong personal impact on others.
Takes care to manage one's impression on others.
Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement.

Working with People:
Shows respect for the views and contributions of others.
Reconciles conflict.
Builds team spirit.
Listens, supports and cares for others.
Consults others and shares information and expertise with them; Adapts to the team and fits in well.

Planning & Organising:
Sets clearly defined objectives.
Plans activities and sales well in advance and takes account of possible changing circumstances.
Manages time effectively.
Identifies and organises resources needed to accomplish tasks.
Monitors performance against deadlines and milestones.

Desirable Competency Requirements

Presenting & Communicating Information:
Speaks Fluently.
Express opinions, information and key points of an argument clearly.
Create presentations and / or undertakes public speaking with skill and confidence.
Responds quickly to the needs of the audience and to their reactions and feedback.
Projects credibility.

Knowledge and Experience Requirements

Level of Education:
Essential:
Grade 12 (Standard 10) with University Entrance (NQF4)

Desirable:
A relevant 3 year Business related Degree / Diploma

Experience:

Essential:
At least 1 – 2 years sales experience, preferably in the short term dealer environment

Desirable:
Relevant sales experience within the Financial Services Industry

Knowledge of:
Products and services the company offers
Sales Planning, Forecasting, Execution and delivery
Sales Negotiation and Sales Closing techniques
Customer Relationship Management
Value Driver Selling
Financial Acumen

Skills:
Negotiation skills
Conflict Resolution
Customer Needs Analysis
Communication (Verbal and Written)
Computer Literacy
Presentation skills
Sales Skills
Time Management skills
Sales Reporting and Analysis skills
Verbal Presentation
Results driven
Solution oreintated
Problem solving
Bi-Lingual (English/Afrikaans)

The Telesure Service Way Requirements

Make it Easy to Connect:
Listens attentively (does not interrupt) to understand
emotional state and b) customer’s need
Asks clarifying questions to ensure need is clearly understood
Calmly accepts constructive feedback (remains calm and engaged)
Responds appropriately to cues on type of customer and emotional state

Make it Easy to Understand:
Explains compliance requirements, policy and/or services clearly and in logical steps
Requests upfront all information necessary in order to solve the customer need/problem
Explains why additional information may be required
Shares the reasons behind information needs and/or policy and service structures

Make it Easy to be Kept Informed:
Explains the steps in the process clearly – what will happen, what must the client do/expect
Confirms with the customer when and how feedback would typically be given
Agrees time and method of feedback that is convenient for customer
Follows through on giving feedback in the manner agreed
Proactively provides information so as to avoid unnecessary comebacks
Explains clearly the reason why, if a customer is to be put on hold/transferred

Make it Easy to Consider It Done:
Honours commitments to others
Meets important goals and deadlines
Takes responsibility for own mistakes and correcting them


Apply Here http://bit.ly/2NdfAde

Job id : , #73236, 16 views,

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