Inbound Consultant & Call Centre Agents

Job Status: Active ✓

https://jobking.co.za/77596

📞- Phone : 0613837071

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Job TypeFull Time
Salary9500
Websitehttp://bit.ly/2JkhI0r

We are looking for a Inbound Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements;Grade 11-12
NO experience in a customer support role
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

Job id : , #77596, 1,537 views,