Helpdesk Support Consultant

Purpose of the Role

The ideal candidate for this role will be responsible for resolving customer queries by providing telephonic and electronic query resolution services. You will need to continuously provide an exceptional customer experience with a view to retain and generate business.

Key Performance Areas

Provide an exceptional customer experience

Appropriately manage all customer queries
Ensure a polite, friendly, efficient and professional service is provided at all times
Take responsibility for all calls by ensuring that advice is always given in the customer’s best interests.
Resolve customer queries effectively and efficiently

Attend to logged customer queries in line with query resolution principles established by the company

Contact customers in order to gain information, provide feedback and follow through on resolving and tracking their queries
Report issues and variances that affect customer queries to management and other departments, ensuring that unresolved queries are escalated appropriately
Improve the customer experience and service delivery by providing excellent verbal and written customer service
Escalate more complex issues to the relevant account manager
Adhere and meet all service level agreements targets
Requirements
Qualifications

Grade 12 / Matric or Equivalent qualification
IT Qualification
Experience & Skills

Minimum of 1-year Software Support experience
Effective communication skills (verbal and written)
Must be computer literate (All Relevant Internet Browsers, MS Word and MS Excel, MS Outlook)
Excellent telephone etiquette


Apply Here http://bit.ly/2KEeq4d

Job id : , #68554, 18 views,

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