Helpdesk Administrator

🗏Job Type

Full Time

Key Purpose of the job:

Daily handling of electronic and telephonic client queries on SA Home Loan products and third party products and ensuring that the agreed service levels are met.

Alignment to business driver / strategy

Alignment to the Amazing Service principle and program.

Key Responsibilities:

Ensuring first call query resolution

To assist with the handling of all client enquiries and electronic communication (internal and external) to be responsible for satisfying the customer’s needs and maintain a good image for the company
Follow up on all outstanding documentation and queries in line with our SLA of 24 hours turnaround time

Ensure the relevant security checks are done prior to releasing any client information and correct details are captured and updated on the database
Remain up to date with all SA Home Loans products, processes and procedures
Ensure first call and query resolution is adhered to with all client and staff interactions
Behaviour and Attitude

Manage your behaviour to enhance the reputation and brand of the department and the company at all times
Sound confident and eager to assist
Use the appropriate tone during all client interactions and express a willingness to help
Always display professionalism, courtesy and friendliness towards all stakeholders
Be punctual and adhere to the allocated lunch and tea times
Attendance at work as per agreed standards and policies
Amazing Service

Ensure that the Amazing Service principles are adhered to at all times. Support and encourage the Amazing Service culture

Aligned to values and self development

Align personal values to the company's culture and values
Take responsibility for your personal development and career pathing
Subscribe to company's code of ethics
Comply with all legislation governing the organisation.
Minimum Requirements:

Education

Matric

Preferred: Call Centre Certificate/Diploma, BA administration diploma

Experience

1 year experience in a home loan, customer service and call centre environment

Preferred: 2 years experience in a home loan, customer service and call centre environment

Job Type: Permanent

Experience:

home loan: 1 year (Required)
customer service: 1 year (Preferred)
call centre: 1 year (Preferred)
Education:

High School (matric) (Preferred)



Apply Here http://bit.ly/2zYbn4f

Job id : , #74697, 448 views,

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