Fitment Centre Administrator

🗏Job Type

Full Time

Job Description
• The Fitment Centre Administrator is responsible for processing all documentation relating to warranties, fitments, accessories
and costing/workshop invoicing within the Fitment Centre.
• This will involve checking, allocating, preparing and submitting warranty claims according to the required standards and
processes of the relevant OEM.
• Providing an accurate costing and invoicing administrative service to the Fitment Centre in accordance with the Fitment Centre
standards and procedures.
• He/she will provide an accurate, efficient and effective warranty claims service to the Fitment Centre by ensuring that
unnecessary expenditure is minimized and that the Fitment Centre maintains a zero rejection claim rate.
Position Overview
Specific Role Responsibilities Roles and responsibilities: (KPI’s)

Warranty:
• Ensure that the processing of warranty claims are processed in accordance with agreed deadlines and after obtaining OEM

approval
• Ensure that operation codes or flat rate repair times are as per the OEM flat rate system are accurate before invoicing the WIP
• Liaise with the Fitment Centre Manager/Warranty Manager regarding rejected warranty claims, and resubmit where required and
authorised
• Follow up on all missing or incomplete information and address all queries in a timely and proactive manner
• Query all unpaid, rejected and outstanding claims with the Claim Adjudicators within the prescribed time limits and according to
policies and procedures
• Comply with all warranty parts return requests and record all warranty dispatch details in a timely and accurate manner
• Ensure that the warranty parts store and admin is maintained in terms of HASA and the OEM policies and procedures including
the disposal process
• File all warranty and all related documentation systematically, accurately and in a timely manner

Costing & Administration:
• Ensure that job cards are accurate with regards to order number, account number, within credit limits and the vehicle and
invoicing details are correct
• Ensure that all quantities and rates on the job card are correct
• Ensure that WIP (Work in progress) does not age and is monitored on a daily basis and managed according company policy and
procedure. Constant following is required for WIP aged for more than two days
• Monitor and report on any backlogs in costing to Manager immediately
• Ensure that all administrative deadlines are met on a monthly basis and daily basis (where applicable)
• Ensure that all relevant documents are completed, authorised, signed and attached to job card (where applicable)
• Ensure that all sublet invoices (as per the agreed amount) are processed upon receipt after issuing a valid system generated
order number
• Ensure that the correct labour lines are allocated when creating a WIP

General:
• Provide all internal and external suppliers with efficient, accurate and effective service at all times
• Provide Stock Controllers & OEM liaison’s with efficient, accurate and effective feedback and service (where required)
• Build and maintain positive and professional relationships with warranty support staff (where applicable) and internal staff
members
• Work extended hours/overtime when required to enhance levels of service to the OEM
• Report problems to management for speedy resolution when required.

Qualifications and Experience
• Matric
• Computer Literate
• Advanced in Excel (beneficial)
• Autoline Experience (beneficial)


Apply Here http://bit.ly/2rsZ23f

Job id : , #75729, 70 views,

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