Estee Lauder, Counter Manager, RS La Lucia

🗏Job Type

Full Time

Position Summary:

Drive business through Education, On-counter coaching, Outside Events, On-counter Activities in retail outlets and build brand equity.

Plan and Coordinate events to ensure increased sales, brand awareness and productivity within the Brand, while maintaining Brand Image.

Achieve the sales objectives through own effective performance, through exceptional customer service and through the effective management, development and motivation of the team.

Meet and exceed service and sales goals established by coaching the artists on how to achieve goals by building long-term customer relationships.

Key Roles & Responsibilities

Deliver 100% customer satisfaction.

Ensure all counters are correctly merchandised, meeting all hygiene standards as directed by the Brand.

Maximize in-store visual projection on counter and promotional areas (secure additional and best merchandising space where possible).

Resolve any issues/complains related to business and reported to Manager.

Assist in the timely development and execution of department marketing program, including seasonal new product launches and product re-promotes sampling and merchandising programs within specified categories in accordance with global Brand guidelines.

Effectively supports GWP & special events programs in line with global guidelines and monitor sell thru.

Provide regular feedback on new product launches and other programs as well as on local market trends and competitive activity.

Ensure the team is coached, developed and motivated in all aspects of the business (selling, product knowledge, administration and customer service etc).

Plan BAs/Consultants rosters to ensure the counter is adequately covered at all times so the customers can be served.

Delegate tasks efficiently to the team members and ensure smooth flow of the operation.

Communicate information effectively to the team member on a daily and weekly basis as required.

Set daily sales targets to each BAs/Consultants.

Conduct performance reviews and discuss individual action plan on a time to help the BAs/Consultant to achieve the Company’s expectation from them.

Give consistent and timely feedback.

Recognize the hard work of BAs/Consultants and reported it to the Manager.

Ensure that performance challenges are dealt promptly and in line with Company policy and procedure and reported to the Manager.

Ensure that the team delivers Company’s customer service standards.

Work at gathering customer’s feedback and reported the same to the Manager.

Handle customer complaints and raise it to the attention of the Manager.

Answers queries and obtains information, and follows up all pending matters related to Brand personnel, products, events etc.

Ensure the knowledge of all BA’s/Consultants regarding product launches, promotions, and events etc.

Communicate to manager saleable items and non-saleable. Ensure stocks availability of saleable items and recommend or motivate BAs/Consultant to suggest non-saleable items to achieve sales targets.

Closely monitor and analyze business results to recognize areas of opportunity and growth that will build and impact the business.

Set, monitor and follow up each BAs/Consultants sales performance.

With manager put in place 6 months activity planner that will ensure the achievement of targets.

Monitor competitor’s activities and discuss action plan with the Manager. Recommends in-store and outside activities to build sales.

Ensures all reports and documentations are completed accurately and in line with Company deadlines.

Monitor BAs/Consultants time sheet.

Perform other duties as assigned.

Assist in managing counter expenses.

Attend education seminars to gain Brand philosophy and product knowledge.

Lead by example to create an environment that is encouraging, respectful, and motivational and builds team co-operation.

Apply grooming standard to all personnel as per company policy.

Qualifications

Requirements

Cosmetic experience preferred.

1-2 years key holder responsibility in a supervisory role in a service oriented environment

Ability to work in a fast paced environment.

Computer literate – MS Office

Managerial experience.

Job: Retail - Store

Primary Location: Europe, Middle East, Africa-ZA-GT-Johannesburg

Job Type: Standard

Schedule: Full-time

Shift: Variable

Job Number: 1812782

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.


Apply Here http://bit.ly/2CEaoKe

Job id : , #72677, 19 views,

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