Customer Services Agent

🗏Job Type

Full Time

Are you young, vibrant have a passion for Client Services and have impeccable English, DO YOU WANT TO WORK FOR A DYNAMIC COMPANY? This may be the job for you. This position is shift work from 6pm to 6am.


KPA's

Assists all users/clients.
Responds to incoming customer queries via all contact mediums (call, live chat and email).
Ensures that all communication with our users/clients is of the required/expected quality.
Ensures that all communication and volume received is dealt with and responded to in the required timeframe and manner.
Ensures that all customers are correctly assisted and retained.
Completes assigned out bounding tasks within the required time frame.
Assists VIP Hosts (when necessary) with French translations and / or correspondence.
Provides Team Leaders and Floor Managers with information related to customer issues.
Monitors Internal Systems and informs the Floor Manager if these systems are not operating correctly.

Enhances and improves customer experience and relationships.
Operates as part of a Team.
Correctly records all communication with our users/clients.
Correctly escalates queries to other departments (should the need arise).

MINIMUM EXPERIANCE

2 - 3 years customer care experience - High Contact Environment
Above average English
Excellent telephonic and written communication ability
Computer literacy
Moderate typing skills

The suitable candidate must be able to work in a shift environment that is 24/7 and able to work on weekends.


Apply Here http://bit.ly/2I6qmKM

Job id : , #74593, 20 views,

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