Customer Service Support Administrator

To apply for this position, please send your CV now to 086 6004 135
Position: Customer Service Support Administrator
Location: Sandton
Salary: R15000 per month CTC + benefits +bonus

Daily Tasks:
Respond to general and product queries from existing clients (email, Facebook, website messenger or the telephone)
Engage with potential clients (via email, Facebook, website messenger or the telephone) who request information on the company’s products
Respond to technical queries from existing clients (email, Facebook, website messenger or the telephone) and liaise with the technical team to resolve all issues
Perform regular user testing of online platforms to ensure stability
Capture relevant info of all client support queries and generate a monthly report that provides insight into the client support function
Gain client experience insight and channel it into the business to influence change
Maintain the company brand promise in all engagements with potential and existing clients, ensuring a quality and unique client experience is delivered consistently
Manage expectations and relationships with all customers

Assist with the continuous improvement of the client support and administrative processes

Job id : , #70798, 110 views,

« Receptionist-Adziambei Lifestyle CentreDebtors Officer (Ii)-Ampath Trust »