Customer Service Consultant

🗏Job Type

Full Time

Description
Job Description:

Ensure accurate data capturing and completion of documentation is done
Check card balances, card reports and/or statements for customers
Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
Ensure Accurate Process of Transaction - TRMS - capturing and reporting
Manage stock control and shrinkage
Checkpoint reversals on statements
Check the manual point's allocation of card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
Ensure effective internal communication (within customer service/benefit programme)
Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
Manage and report complaints and compliments through the customer service diary
Ensure effective external communication (customer feedback)

Respond to written or e-mail queries on various platforms
Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
Adhere to excellent telephone etiquette at all times according to SOPs
Accurate recruitment and capturing of customers
Coordinate and manage in-store events and promotions
Essential:

Administration of customer relations
Strong command of the English and Afrikaans languages
Exceptional communication and active listening skills
Problem-solving skills
Sound analytical skills
Patience
Honest and trustworthy
Time management
Ability to lead by example
Essential:

Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
At least 1-year experience in administration or public relations
Strong communication and customer interaction skills
Computer literate - MS Office
Willing and able to work retail hours


Apply Here http://bit.ly/2CQM30C

Job id : , #75673, 38 views,

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