Customer Care Administrator

🗏Job Type

Full Time

KEY PERFORMANCE AREAS:

Direct liaison between the sales force, customers and company supply chain to fill all internal and external customer orders.
Ordering of chemicals and related products from supplier base.
Stock control and Forecasting
Month end Stock balancing and reporting on slow moving stock
Receiving, processing and distribution of all customer orders placed.
Generating Purchase orders, Goods received notes, purchase notes, quotations, sales orders, tax invoices and credit notes.
Handling of customer and supplier queries should they arise with your transaction.
Product Price and Cost Management
Manage the receiving and dispatching of all products from suppliers and maintain all related documents.
Follow up of Back Orders and communication with client and sales force as to Status
Maintain effective working relationships with sales force to jointly satisfy customer demands and ensure that sufficient stock is available in the various warehouses.
Provide regular feedback to clients and sales force regarding order fulfilment status.

Manage incoming calls from suppliers and customers
Responsible for administering the Company quality program in accordance with customer and Company requirements
Determine, establish and enforce, through all operational departments, quality and safety requirements in accordance with Company needs, based on current regulatory guidelines.
Assure all complaints are recorded properly and are closed out upon resolution with the customer.
Experience and Qualifications

Grade 12 or equivalent
3-5 years relevant experience within a Customer Service environment
Tertiary qualification not essential but will be advantageous.
Experience within a Chemical environment would be advantageous
Strong Freight and Logistics experience would be advantageous
Fluent in Afrikaans and English (Read, Write and Verbal)
Honest, healthy and reliable

Apply Here http://bit.ly/2UuHujM

Job id : , #75923, 55 views,

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