Contact Centre Administrator

🗏Job Type

Full Time

We are a leader in the development, construction and letting industry and we require the services of a dynamic Contact Centre Administrator. Reporting to the Facilities Manager the candidate will be responsible for operating the Client Contact Centre.
DUTIES

Receive calls from clients and log calls / jobs on the Client Contact Centre portal; calls / jobs may be received by telephone, email or in person
Allocate works orders to directly employed maintenance team and / or supply chain through raising and closing of reactive and scheduled job requests on the property management system as well as the processing of the subsequent associated invoices
Coordinates predicted annual activities (gas line inspections etc.)
Track job progress against pre-determined KPI’s including maximum allowable response and rectification times and implement escalation procedures
Report back to clients and contract staff on job progress and completion
Upload and amend property information as recorded in the property system database
Maintain and update as appropriate all paperwork subject to contract audit
General administration duties as and when required
Any other duties required to ensure an effective and efficient Client Contact Centre service is delivered in accordance with the companies ISO management systems and Quality Control procedures
COMPETENCIES

Demonstrate previous experience in facilities management or have proven strong administration skills
Strong IT skills including Microsoft Office
Previous administrative experience in a busy environment
Excellent telephone manner, with strong communication and interpersonal skills
Salary: Market Related


Apply Here http://bit.ly/2PkOjlE

Job id : , #72772, 111 views,

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