Consulting - Enterprise Solutions - Manager - Scrum Master

🗏Job Type

Full Time

About Deloitte Deloitte is the largest private professional services network in the world. Every day, approximately 220,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters. In South Africa, Deloitte is one of the leading professional services organisations, specialising in providing Audit, Tax, Consulting, Risk Advisory and Corporate Finance services. We serve clients in a variety of industries from financial services, to consumer business, energy, mining and manufacturing, tourism and the public sector, and we provide powerful business solutions to some of the world's most well-known and respected companies, including more than 80 percent of the Fortune 100.

Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They are dedicated to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. We understand that our professionals hold interests outside of the work space and we aim to encourage work/life balance, supporting them in all aspects of their lives. Our talented professionals and our clients understand the link between a strong learning and development programme and the ability for Deloitte to deliver on its promise of consistent, high-quality service delivery worldwide.

Whatever your age, gender or culture, take your career to the next level with the talents and capabilities you'll develop at Deloitte. About the division Technology – Our professionals help clients identify and solve their most critical information and technology challenges, including strategy, procurement, design, delivery and assurance of technology solutions.   About the Job Manager- Scrum Master What impact will you make? Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance.

As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential. Main Purpose of Job The role of a Scrum Master in a consulting environment is challenging but rewarding. You may be called on to deliver a project directly with external clients, work on internal projects or with a combination of clients and vendors. There will also be aspects of managing delivery, budgets and external dependencies.

Projects may include traditional or hybrid delivery aspects. Qualifications & Experience required Degree 5/7 Years’ experience Required 5/7 Years’ experience in initial Project Management, solid Delivery Management, solid Development Management, QA management and/or technical consulting Preferred • 5 years' experience in a client facing role Key Competencies required: Key Performance areas 1. Strategic Impact • Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables • Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising • Seeks to identify additional sales opportunities in client business • Assists in the preparation of proposals/tenders and presentations on request • Is a support resource in planning of sales presentations and client negotiation teams for new and retained business • Develops market network in business and builds relationships that generate leads • Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling • Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client • Client Impact: External / Internal • Manages day-to-day deliverables of team on client engagements / projects • Proactively identifies client service and technical issues and implements resolutions to address these • Develops productive working relationships with client teams • Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area • Establishes and maintains good working relationships with external clients across industries • Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams 2. Operational Effectiveness • Leads delivery of team based on the SLA and identifies and addresses any areas of concern in outputs • Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times • Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary • Meets regularly with client and client teams to understand issues, anticipate needs and address these • Keeps Senior Manager updated on status of engagement • Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client • Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.

Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development • Development/Growth of Team • Shares expertise and knowledge with team members and counselees on an ongoing basis • Develops good working relationships with key talent in team • Monitors resource requirements for engagement and communicates to Senior Manager the need for increase / decrease in team headcount • Maintains own development and knowledge in specialised area • Budgets / Profitability • Manages engagement budget through accurate budgeting, cost control and profitability management • Monitors that time and expenses on engagement are accurately recorded and submitted weekly • Manages WIP on engagement and ensures billings are timeously done and collections followed up 3. Differentiators Specific for this role: Job Responsibilities: • Ensuring that project milestones and deliverables are met. • Ensuring that projects are kicked off in accordance with agreed project delivery standards and guidelines. • Facilitating Scrum ceremonies as needed (sprint planning, daily Scrums, sprint reviews and retrospectives).
Support and facilitate decision making. • Identify and support in the removal of any impediments. • Ensure availability of project reporting as required by the client and delivery method. • Manage communication, monitoring, reporting and control activities throughout the project lifecycle to all levels of stakeholders.
Developing and maintaining business relationships. • Develop and encourage strong team work and collaboration. • Monitor and report on team metrics, for example burn down charts. • Continually share technical competence with the team to assist in the development of their knowledge and skill.
Ensure the work environment enables employees to “live” the organisation culture and values. • Actively participate in own professional development and career path. Leadership / Behavioural Capabilities • Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact • Influence – Actively focuses on developing effective communication and relationship-building skills • Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track • Strategic direction - Understands how their daily work contributes to the priorities of the team and the business • Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent Technical Competencies • Good communication skills, both written and verbal • Interpersonal and relationship building skills • Desire to develop self • Client delivery focus • Adaptable • Focus on quality • Problem solving ability In the Republic of South Africa, Deloitte operates as Deloitte & Touche. Deloitte & Touche is a part of Deloitte Africa.

Deloitte Africa is a member of Deloitte Touche Tohmatsu Limited (“DTTL”), a UK private company limited by guarantee. Requisition code: ZA153356BS


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