call centre representatives

Job Status: Active ✅

https://jobking.co.za/76382

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Employer/Recruiter: filix (5)

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Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Have grade 12 or equivalent with good communication skills.
Apply with updated CV or send inquiries to our team on whatsaap 0797109701 or 0742979914

Job id : , #76382, 69 views,

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