Call Centre Agent

🗏Job Type

Full Time

Key competencies:
answer calls and respond to emails
handle customer inquiries both telephonically and by email
research required information using available resources
manage and resolve customer complaints
provide customers with product and service information
enter new customer information into system
update existing customer information
process orders, forms and applications
identify and escalate priority issues
route calls to appropriate resource
follow up customer calls where necessary
document all call information according to standard operating procedures
complete call logs

Requirements:
grade 12
experience in a call centre or customer service environment
computer literate
training will be provided
verbal and written communication skills
listening skills
problem analysis and problem-solving
customer service orientation
organisational skills
attention to detail
judgment
adaptability
team work
stress tolerance
resilience



Apply Here http://bit.ly/2nyqxXq

Job id : , #74633, 66 views,

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