Bookmakers Clerk

🗏Job Type

Full Time

Job Purpose
Responsible to be the frontline customer service point for trading of sports bets and attending to the guest€™s transactional cash exchange requirements for sports betting purposes in line with internal professional standards and regulations including Random Number Generator bets such as virtual sports bets; pre-match bets, live in running bets.

Education
Grade 12

Experience:
Previous experience in a customer facing / cashiering role
Experience in the gaming industry would be an advantage
Skills and Knowledge
English verbal and written communication skills
Numerical skills (calculations)
Cash / credit transaction knowledge
Detect fraudulent currency

FICA threshold and suspicious transaction reporting
Cash desk equipment usage and maintenance
Cashiering administration
Basic computer skills
Betting procedures
An interest in sports, horseracing
Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers (including conflict handling skills)
Attention to detail
Checking (accuracy in the handling and recording of transactions)
Following Instructions
Emotional resilience (ability to handle stressful situations)
Honesty in the handling of cash
Presentable
Key Performance Areas:
Check trading area and ensure all equipment (TV and video systems and cash registers) for service are functioning and ready for service
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects
Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, Sunbet shop and products, and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
Guest information and copies of trading and transactional documentation is accurately recorded in the system
Print daily fixture and odd sheets
Back-up documentation is correctly filed and accessible
Supporting documents have been generated for auditing purposes
Handle all player transaction requirements with regards placing of bets and paying out €˜winnings€™
Capture and balance bets into a computerised betting and till system
Escalate any suspicious betting patterns or underage gambling
Educate punters on various bet types, markets and events, as well as products viz lotto betting
Monitor digital display boards for the correct betting odds and results
Conduct cash-ups and reconcile float at the end of service
Substantiate and report on any float variances
Secure and transport float as required




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Job id : , #74594, 217 views,

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