Application Support Administrator - (Junior)

Introduction
Our client is a specialist IT services and solutions provider that helps its clients plan, build, support and manage their IT infrastructures. The company achieves this by supplying a variety of software and application development and systems integration services, as well as a well-defined off-the-shelf product toolset.
Description
Role:
Provide monitoring / support / investigation / fault administration on 3rd Party applications.
Analysis of failures and trends on 3rd Party applications.
Stakeholder Communication.
24/7 Support within a digital environment.

Responsibilities:
On line monitoring, administrating and supporting of 3rd Party applications running on various platforms ranging from Microsoft Windows, UNIX utilising Oracle / Microsoft SQL Databases in a production environment.
Providing operational & business support for various 3rd Party applications running in an online production environment to ensure service is provided within customer Service Level Agreements.
Monitoring, logging, investigating and resolving failures on transaction processing applications.
Liaising with and providing assistance to customer representatives during problem resolution.

Providing accurate and clear verbal and written reporting for application failure investigations and resolution.
Performing scheduled daily, weekly monthly support tasks.
Performing investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs.
Performing proactive analysis of failures and trends on 3rd Party applications and data to improve service levels.
Conducting routine maintenance, upgrades and deployment of 3rd Party applications.
Providing assistance and training to BSI support team members.
Providing application performance information and participate in periodic support compliance audits.
Performing after hours standby support on 3rd Party applications running in a production environment.
Comply with the business footprint shift requirements of the Online support team.
Profile
Requirements:
Relevant degree or diploma.
AIX, Unix and WebLogic certification advantageous.
Minimum 3 years application support experience or 5 years general IT support experience.
AIX, Unix and WebLogic experience.
Experience in and digital or web-based application.
Knowledge of the disciplines in an application support environment, incident handling, change management etc.
Sound problem solving exposure at application and business transaction level.
Knowledge of AIX and UNIX operating systems and databases.
Ability to understand and write SQL Database queries (Oracle/Microsoft SQL).
Ability to solve medium to high complexity problems.
We offer
Competitive Salary

Job ID:
1002209P


Apply Here http://bit.ly/2MLSBoj

Job id : , #70405, 38 views,

« Office AssistantDebtors / Creditors Administrator »