Cellular Consultant
📍 Cape Town, Western Cape
📄 Permanent Position
⏰ Full-Time

About the Role

Pepkor Lifestyle is looking for a motivated and customer-focused Cellular Consultant to join our team in Cape Town. This role is ideal for individuals who are passionate about technology, mobile products, and delivering exceptional customer service. As a Cellular Consultant, you will assist customers with cellular products, contract applications, upgrades, and mobile-related services while helping the business achieve its sales and profitability goals.

Key Responsibilities

• Achieve and exceed individual sales and contract targets.
• Promote a wide range of cellular products, devices, accessories, and contract packages.
• Assist customers with new contract applications, upgrades, and account queries.
• Ensure all contract applications are completed accurately and according to company procedures.
• Provide professional advice on mobile devices, network offerings, and value-added services.
• Deliver outstanding customer service and build strong customer relationships.
• Handle customer concerns and resolve queries efficiently.
• Maintain up-to-date knowledge of products, promotions, and industry trends.
• Support team members and contribute to a positive working environment.
• Ensure compliance with company policies, risk management procedures, and ethical standards.

Minimum Requirements

• Grade 12 (Matric Certificate).
• 1–2 years of retail sales experience, preferably within the cellular or telecommunications industry.
• Basic understanding of contract services and cellular products.
• Knowledge of risk management principles.
• Computer literacy and proficiency in Microsoft Office applications.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.

Skills and Knowledge

Successful candidates should possess:

• Strong sales and negotiation abilities.
• Customer-focused approach with excellent relationship-building skills.
• Understanding of Management Information Systems.
• Experience working with systems such as SAP, Vodacom C3D, M2, MTN Ilula, OMS, Telkom CRM, AVS, PayJoy, and Vumatel.
• Knowledge of credit services and contract administration processes.
• Understanding of company policies, procedures, and operating standards.
• High attention to detail and accuracy.
• Ability to work under pressure and meet sales targets.
• Professional telephone etiquette.
• Strong teamwork and problem-solving abilities.

Why Join Pepkor Lifestyle?

At Pepkor Lifestyle, we believe in creating opportunities for growth and development. You will work in a dynamic retail environment where your contributions are recognized and rewarded. If you are passionate about sales, technology, and helping customers find the right cellular solutions, this could be the perfect opportunity for you.

Ready to embark on a rewarding career journey? Apply today and become part of the Pepkor Lifestyle team.

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Cellular Consultant

Location: Cape Town, Western Cape
Job Type: Permanent
Employment Type: Full-Time

About the Position

Pepkor Lifestyle is seeking a dedicated, enthusiastic, and customer-focused Cellular Consultant to join our growing team in Cape Town. This exciting opportunity is ideal for individuals who are passionate about technology, mobile communication products, and delivering exceptional customer experiences. As a Cellular Consultant, you will play a key role in assisting customers with cellular products, contract applications, upgrades, mobile devices, and related services while contributing to the overall success and profitability of the business.

The successful candidate will be responsible for engaging with customers, understanding their needs, and recommending suitable products and services that provide value and satisfaction. You will act as a trusted advisor, helping customers navigate the latest mobile technologies, contract packages, and value-added services available through leading network providers.

This role requires strong communication skills, a customer-centric approach, and the ability to work effectively in a target-driven retail environment. If you enjoy working with people, achieving sales goals, and staying up to date with the latest developments in the telecommunications industry, this position offers an excellent opportunity for career growth and development.

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Purpose of the Role

The primary purpose of this position is to provide customers with professional cellular services and products that meet their individual requirements while maximizing the profitability and performance of the business unit. The Cellular Consultant will be expected to drive sales, maintain high customer service standards, process contract applications accurately, and ensure compliance with company policies and procedures.

By building strong customer relationships and delivering personalized service, you will contribute to customer satisfaction, retention, and long-term business success.

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Key Responsibilities

Sales and Business Growth

• Achieve and exceed individual sales and contract targets on a consistent basis.
• Promote and sell cellular contracts, prepaid products, mobile devices, accessories, and value-added services.
• Identify sales opportunities and recommend suitable products based on customer needs and budgets.
• Maximize revenue generation through cross-selling and upselling opportunities.
• Maintain a strong understanding of current promotions, campaigns, and product offerings.
• Support business growth initiatives by contributing to store sales objectives.
• Monitor personal sales performance and take proactive steps to achieve targets.

Customer Service Excellence

• Deliver exceptional customer service at all times.
• Welcome customers in a friendly and professional manner.
• Listen carefully to customer requirements and provide appropriate solutions.
• Build and maintain positive relationships with customers.
• Resolve customer queries, concerns, and complaints efficiently and professionally.
• Ensure customers receive accurate information regarding products, contracts, pricing, and services.
• Create a positive shopping experience that encourages repeat business.

Contract Administration

• Process new cellular contract applications accurately and efficiently.
• Assist customers with contract upgrades, renewals, and amendments.
• Verify customer documentation and ensure compliance with company requirements.
• Follow all established procedures for contract approvals and submissions.
• Ensure all paperwork and electronic records are completed correctly.
• Maintain confidentiality and security of customer information.
• Monitor contract application progress and provide customers with updates when necessary.

Product Knowledge and Advice

• Maintain comprehensive knowledge of cellular devices, accessories, and network products.
• Stay informed about new product launches and technological developments.
• Explain product features, benefits, and specifications clearly to customers.
• Demonstrate devices and services to help customers make informed purchasing decisions.
• Advise customers on suitable contract packages and network solutions.
• Assist customers in understanding data packages, airtime plans, and additional services.

Risk Management and Compliance

• Adhere to all company policies, procedures, and operational guidelines.
• Ensure compliance with credit and risk management requirements.
• Verify customer information accurately to reduce the risk of fraud.
• Follow responsible sales practices and ethical standards.
• Protect customer information and maintain confidentiality.
• Report suspicious activities or irregularities in accordance with company procedures.

Teamwork and Collaboration

• Work collaboratively with colleagues to achieve store objectives.
• Support team members when required to ensure excellent customer service.
• Participate in team meetings, training sessions, and development programs.
• Share product knowledge and best practices with colleagues.
• Contribute positively to the workplace culture.
• Maintain professional relationships with internal and external stakeholders.

Administrative Duties

• Maintain accurate customer records and sales documentation.
• Ensure all system updates are completed promptly and correctly.
• Assist with stock management and inventory-related activities when required.
• Complete daily, weekly, and monthly reports as requested.
• Maintain organized workspaces and uphold company standards.
• Ensure all transactions are processed accurately.

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Minimum Requirements

To be considered for this position, candidates must meet the following requirements:

• Grade 12 (Matric Certificate).
• 1–2 years of experience in the retail industry.
• Previous experience in cellular, telecommunications, or contract sales will be advantageous.
• Knowledge of contract services and cellular products.
• Basic understanding of risk management principles.
• Computer literacy and proficiency in Microsoft Office applications.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work retail hours, including weekends and public holidays when required.
• Ability to work in a fast-paced and target-driven environment.

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Skills and Knowledge

The ideal candidate should possess the following skills and knowledge:

Technical Knowledge

• Management Information Systems.
• SAP Systems.
• Vodacom C3D.
• M2 Systems.
• MTN Ilula.
• OMS.
• Telkom CRM.
• AVS.
• PayJoy.
• Vumatel systems.

Sales Skills

• Strong sales and negotiation abilities.
• Customer relationship management.
• Product presentation and demonstration skills.
• Ability to identify customer needs and provide appropriate solutions.
• Results-oriented approach to achieving targets.

Communication Skills

• Excellent verbal and written communication.
• Professional telephone etiquette.
• Strong listening skills.
• Ability to communicate complex information clearly and effectively.

Personal Attributes

• Customer-focused mindset.
• High attention to detail.
• Strong organizational skills.
• Professional appearance and conduct.
• Positive attitude and willingness to learn.
• Ability to work independently and within a team.
• Integrity and commitment to ethical business practices.
• Ability to remain calm under pressure.

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Why Join Pepkor Lifestyle?

Pepkor Lifestyle is committed to creating opportunities for growth, development, and career advancement. We value our employees and recognize the important role they play in delivering outstanding customer experiences and driving business success.

As part of our team, you will have the opportunity to work in a dynamic and supportive environment where your contributions are recognized and rewarded. You will gain valuable experience in the retail and telecommunications industries while developing skills that can support long-term career growth.

Our company promotes a culture of teamwork, innovation, customer service excellence, and continuous improvement. Employees are encouraged to learn, grow, and reach their full potential through training and development opportunities.

If you are passionate about technology, sales, and customer service, and you are looking for a rewarding career with a respected retail organization, we encourage you to apply.

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Apply Today

Take the next step in your career and join a company that values dedication, professionalism, and customer satisfaction. If you meet the requirements and are ready to contribute to a successful and growing team, submit your application today.

Start your journey with Pepkor Lifestyle and become part of a team committed to helping customers stay connected through the latest cellular products and services.