Location

Johannesburg, Gauteng

Employment Type

Full-Time

About the Opportunity

We are looking for a friendly, professional, and highly organised Receptionist & Office Experience Manager to become the face of our Johannesburg office. This is much more than a traditional receptionist position. It is an opportunity for someone who enjoys creating exceptional workplace experiences while ensuring the office operates efficiently every day.

As the first person visitors, clients, and employees interact with, you will play a key role in creating a welcoming, positive, and professional environment. You will be responsible for managing reception, supporting daily office operations, coordinating meetings and events, and helping build a workplace culture where employees feel supported and valued.

If you enjoy working with people, have excellent organisational skills, and thrive in a fast-paced corporate environment, we’d love to hear from you.

About the Role

The Receptionist & Office Experience Manager serves as the heartbeat of the Johannesburg office. You will oversee the reception area while also managing many behind-the-scenes operational activities that keep the office running smoothly.

Your responsibilities will include welcoming guests, coordinating hospitality, supporting consultants and executive assistants, organising office events, managing meeting spaces, assisting with office administration, and ensuring employees have everything they need to perform at their best.

You will work closely with the Country Manager, Executive Assistants, Consultants, Finance, HR, IT, Facilities, and external service providers to deliver a high-quality office experience every day.

Key Responsibilities

Reception & Guest Experience

• Welcome all visitors, clients, candidates, and suppliers with professionalism, warmth, and discretion.
• Create an excellent first impression for everyone entering the office.
• Ensure reception remains clean, organised, and inviting throughout the day.
• Offer refreshments to guests and assist with hospitality requirements.
• Manage visitor sign-ins and ensure security procedures are followed.
• Answer incoming telephone calls and direct enquiries professionally.
• Receive and distribute incoming mail, courier deliveries, and packages.

Office Operations

• Ensure the office is fully operational each day before employees and visitors arrive.
• Coordinate meeting room bookings and maintain meeting schedules.
• Prepare meeting rooms with refreshments, equipment, and stationery before meetings.
• Set up video conferencing equipment and assist with basic technical troubleshooting.
• Manage guest and staff Wi-Fi access when required.
• Order office supplies and maintain adequate stock levels.
• Coordinate servicing and maintenance of office equipment.
• Liaise with building management regarding repairs, maintenance requests, access cards, cleaning, and security matters.
• Coordinate courier collections and deliveries.

Hospitality & Meeting Support

• Organise catering for internal meetings, training sessions, and client events.
• Ensure meeting rooms are cleaned and reset after each meeting.
• Monitor catering expenses and work with the finance department regarding allocations and budgets.
• Assist with special client functions and executive meetings when required.

Administrative Support

• Provide day-to-day administrative assistance to consultants and Executive Assistants.
• Assist with printing, scanning, binding, filing, and document preparation.
• Help coordinate calendars, appointments, travel logistics, and visitor arrangements.
• Process background checks, credit checks, qualification verifications, and reference checks for candidates.
• Maintain office inventories and subscriptions.
• Keep office records accurate and up to date.

Employee Experience & Office Culture

Creating an enjoyable workplace is a key part of this role. You will help foster a positive office culture by:

• Organising birthday celebrations and employee recognition initiatives.
• Coordinating staff lunches and appreciation events.
• Planning seasonal celebrations and office functions.
• Supporting wellness initiatives and employee engagement activities.
• Assisting with corporate social responsibility (CSR) programmes.
• Coordinating team-building activities and social events.
• Welcoming new employees and helping them settle into the office environment.

Health & Safety

• Support workplace health and safety initiatives.
• Ensure first aid kits and emergency equipment remain fully stocked.
• Assist with office evacuation procedures and emergency planning.
• Coordinate fire drills where required.
• Help maintain compliance with workplace health and safety standards.

Requirements

To be successful in this role, you should have:

• 3–5 years of experience in a receptionist, office coordinator, office administrator, or similar role.
• Previous experience working in a professional services firm or fast-paced corporate environment.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Experience using Microsoft Teams, Zoom, or other video conferencing platforms.
• Excellent organisational and time-management skills.
• Strong verbal and written communication abilities.
• A professional appearance with outstanding customer service skills.
• The ability to multitask and prioritise work effectively.
• Confidence working independently while also collaborating with different teams.
• High levels of discretion when handling confidential information.
• Strong problem-solving skills and the ability to remain calm under pressure.

Personal Attributes

The ideal candidate will be someone who:

• Has a positive, friendly, and welcoming personality.
• Takes pride in creating exceptional customer experiences.
• Is proactive and always looks for ways to improve office operations.
• Pays close attention to detail.
• Enjoys working with people from different backgrounds.
• Is dependable, reliable, and highly organised.
• Has excellent interpersonal skills.
• Can adapt quickly in a busy and changing environment.
• Demonstrates professionalism, integrity, and discretion at all times.

What Success Looks Like

Success in this position will be measured by:

• Providing an outstanding experience for visitors, clients, and employees.
• Maintaining smooth day-to-day office operations with minimal disruption.
• Supporting consultants, Executive Assistants, and leadership effectively.
• Creating a welcoming, organised, and professional workplace.
• Successfully coordinating office events, meetings, and employee engagement activities.
• Identifying office needs proactively and implementing practical solutions before issues arise.
• Contributing to a positive office culture where employees enjoy coming to work.

If you are passionate about delivering outstanding customer service, enjoy creating memorable workplace experiences, and thrive in a dynamic corporate environment, we encourage you to apply and become an important part of our Johannesburg team.