Technical Support Specialist (Web dev exp. C#,JScript, SQL adv)

This technology company operating within the food industry, and making its mark rapidly is looking to employ a highly capable Technical Support Specialist to attend to all technical issues (both software and hardware) affecting the operation of systems and to manage and apply software and hardware solutions that enhance operational efficiency. You will be bridging our customer support teams and IT developers.

A solid understanding of code is essential.

Product Development

? Communicate and capture product requirements from stakeholders

? Provide support during product backlog grooming, prioritization and the subsequent development process

? Manage requirements and change requests

? Create release notes and determine the impact of the release

? Provide support with software testing


Product Support

? Technical support and maintenance of existing software applications and surrounding infrastructure

? Ownership of customer issues reported and see problems through to resolution

? Create, test and maintain online menus

? Provide technical support for online menus (Store Front and Call Centre)

? Create and manage merchant delivery zones

? Provide prompt and accurate feedback to both internal and external customers

? Provide remote software training to call centre agents

? Follow standard procedures for proper escalation of unresolved software and hardware issues to the appropriate internal teams

? Execute bug-fixing and root-cause analysis when needed


Data Management

? Prepare accurate and timely reports

? Generate and provide reports as per client requests

? Query the SQL database to resolve queries

? Research, diagnose, troubleshoot and identify solutions to resolve customer issues

? Troubleshooting day-to-day technical queries








Knowledge Base Development

? Create specific customer and technical support videos (tutorials)

? Document knowledge in the form of knowledge base tech notes and articles

? Ensure proper recording and closure of all issues

? Update the CRM systems timeously to reflect the agreed actions

? BS degree in Information Technology, Computer Science or equivalent

? Minimum of 3 years’ experience in enterprise technical support

? Web development experience with proficiency in web development tools and techniques, in particular Javascript and C#

? SQL database administration, utilities and scripting skills

? Strong problem-solving skills

? Excellent client-facing skills

? Excellent written and verbal communication skills

R20 000 ctc (no benefits)


Apply Here http://bit.ly/2Mz6fvH

Job id : , #70894, 11 views,

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