Pre-sales :Architect-MTN South Africa

Mission/ Core purpose of the Job: (Short description)

To provide a specialised presales service to the relevant verticals within the Sales environment, to design next generation solutions for existing and prospective customers and become the trusted advisors within our internal and external customer base.

Detailed Description

Key Performance Areas:Key Tasks:
1. Driving Profitable Growth for MTN Business

Build, maintain and manage continuous technical relationships within corporate customers and partners to ensure high levels of satisfaction.
Design Solutions which balance the business returns and customer requirements
Provide input into Account Plans for top customers within verticals, and all MTN customers
Delivering on all Tender requirements, meeting deadlines and support with regards to presenting complex solutions.
Engage with relevant Product teams to leverage partnerships for complex solutions MTN are not able to deliver.

Push the boundaries of solution designed within our customers and ensure that MTN Business is innovative but responsible.
2. Focus on providing exceptional Client Experience

Ensure customer satisfaction by designing and conceptualising solutions for customers that are deliverable and supportable by the business.
Submit customer designs and standard pricing to the sales environment which deliver on the “first time right design “principle
Ensure customer escalations are raised within the correct departments and followed up.
3. Ensuring a culture of Operational Excellence

Flexibility – Deliver on projects and or presales activities inside and outside of set vertical
Provide technical input and standard pricing for tenders and proposals in line with Enterprise Business Unit strategy.
Give input into process development within Presales Architecture department and the areas they interact with.
Design within approved operational limits as per product specifications
Get approval for non-productised requirements post design and before presenting to sales or customer
Provide input to products team for development of new products.
Maintain the good relationship between Presales Architect team and MTN Group EBU
Deliver timely business and performance reporting
Participate in Specialisation and Subject matter expert discipline within product verticals.
4. Instilling appropriate Employee Excellence

Participate in the culture of innovation and knowledge share within the team and across the MTN Business organisation
Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
Make MTN business Presales Architecture, relevant vertical, environment the best place to work
Improve the employee engagement through the GCA
5. Ensuring appropriate Governance and Control measures

Ensure alignment with Group EBU sales and Presales Architecture processes
Strict compliance to relevant policies and procedures
Reporting on a weekly basis
Lateral Dimensions:Creativities:
Make continuous recommendations for improvements at process, procedure levels
Ensure continuous improvements of data quality and reporting
Adapting to the changing needs of the department
Relies on experience and judgement to plan and accomplish goals.
Schedules and plans own activities
Keep abreast of developments in technology to create differentiating niche.
Proactively identify potential opportunities in the market, to which new technology could be applied
Strong emphasis on relationship and networking ability
This role requires a high level of technical knowledge and capability
Managing many complex projects simultaneously to ensure that project goals and objectives are met
Vulnerabilities:
Fast changing industry
Dependency on ICT infrastructure Rapidly deregulating Telecommunications and ISP environments
Changing demands of customers
Inappropriate processes resulting in delayed service to customers
Non-achievement of turnaround times
Output is often influenced by resource allocation and very short deadlines
Increasing pace of the business requiring fast turn-around times
Security threats IT related
Insufficient network capacity
Discretionary Space:Independent thought and Judgment:
Make decisions within parameters of Decision Matrix
Dissemination of information
Job Requirements

Education:
Minimum of 3 year diploma in ICT Discipline (IT, Telecoms, Engineering, Business Admin) or related diploma (May vary in accordance with specific country Opco qualification standards
3-year Degree / Diploma in Commerce (Financial /Marketing / Communication) or related
Fluent in English and language of country preferable
Experience:
Minimum 3 IP and network related experience
Project management experience
2 to 3 Years’ experience working within a presales environment servicing customers within our current Account verticals.
Experience working in a medium organization
Strong routing and switch background
2 to 3 Years’ experience Interacting with Other MTN OPCO’s in relation to creating complex multinational solutions beneficial
Cisco experience beneficial
Training:
CCNA, CCDA, CCDP and CCSP Beneficial
Presentation Skills Training
Exposure to project management methodology’s
Additional Details

Competencies:
Head - Big Picture Focus

Analytical Thinker - Manages the alignment and execution of tactical activities
Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement
Heart – Emotionally Intelligent

Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand
Hands – Results Focused

Results Achiever - Drives team objectives and contributes to sustainability of results
Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others
Knowledge:
Understanding of technology and services
Internal policies and procedures
Business Processes
Corporate IT technologies, environments and demands
Service provider environment
Understanding of e-commerce and process
Project Management Methodology
Skills / physical competencies:
Good presentation skills
Good Communications skills
Translating customer requirements into a solution design
Behavioural qualities:
Assertive – being tough when necessary without fear or favour
Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
Resilience – to repeatedly challenge despite setbacks and resistance
Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
Focused and priority driven – staying focused amidst the multiple demands and expectations
Innovative
Customer centricity
Accuracy and attention to detail
Decisive and action-oriented
Diplomacy and tact
Relationship builder – strong people focus
Operate with integrity (high ethics)
Pressure / stress tolerance
Consultative
Perseverance
Team-orientation
Ability to take initiative and work both in isolation and be a team player
Relationship building both internal and external
Integrity
Effective Communicator.
Ability to handle fast pace and rapid change in a consultative manner
General working conditions

Standard working conditions
Flexibility to travel (local)
Constant pressure to meet extremely tight deadlines
Flexible working hours
Attending functions after hours
Flexible hours driven by deadlines
Valid driver’s licence and own transport
KPA Quality Standards/ Measures (KPI’S for job)

Management of critical network, application and customer problems
Innovations brought to market
Effective management of Cost of Sales
Effective participation in Bid Process
Effective design and implementation of tailored and customised solutions for existing and prospective customers
Weekly reporting submitted on time


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Job id : , #70185, 60 views,

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