New Claims Call Centre Consultant

Job Status: Active โœ“

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Job TypeFull Time

We currently have a vacancy available for a New Claims Call Centre Consultant in La Lucia Ridge.

Duties (will include but not limited to):

Daily handling of telephonic claims notification
Alignment to business driver/Strategy

Alignment to the Amazing Service principle and program
Registration of all new claims through the delivery of amazing service

Handling of telephonic client new claim notifications
Ensure that the amazing service principles are adhered to at all times
Ensuring that all claims within the designated portfolio are effectively and timeously processed within the stipulated turnaround times
Ensuring that an accurate record of all interactions with customers is maintained, including making of accurate and comprehensive description of how the incident occurred and event log notes, if necessary
Ensuring that the customers are always provided with all the necessary information if unsatisfied with the rejection, including, inter alia, engaging own specialist service provider to prove to the contrary, (Dispute or rejection) (e.g. management process), etc
Ensure that customers are always kept informed and advised of the claims process or procedure, excess applicable
Conduct telephonic claim audits and client surveys
Handle queries related to existing claim
Aligned to values and self-development

Align personal values to company values
Take responsibility for personal development
Minimum Requirements:

Preferred: Call Centre or Insurance Certificate/Diploma
1 year experience in a home loan, customer service and call center environment, Insurance Call center experience an advantage
Preferred: 2 years' experience in a home loan, customer service and call center environment and Insurance Call Centre experience an advantage

Job id : , #77367, 2,697 views,