Claims Consultants-The Hollard Insurance Company Ltd
Job Status: Active ✓
|Job Type||Full Time|
Hello… Two exciting new opportunities has just become available in our Hollard Insure, Durban Branch. We are looking to recruit two Claims Consultants.
Process all claims assigned, within the set standards required by the company thus contributing to the productivity of the division. Enhance the image of the company through the continuous delivery of efficient and effective customer service
Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims. Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
Service to brokers: Over and above normal claims processing duties such as technical advice and other assistance.
Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
Registration: All claims received to be registered within 24 hours of receipt.
Fast track claims: All fast track claims to be processed and paid within 24 hours.
Premium checks: Premium checks to be done.
Quantum: To establish as accurately as possible the estimate to be retained by the branch (allow variance of 5%).
Investigation: All mails/communications to be actioned within 48 hours of receipt.
Compliance to policies and procedures: Ensure that documentations are in order before sending for payment.
Settlement: Claims finalised and cheque requisitioned within 24 hours of final correspondence.
Required Knowledge, Experience and Skills
Sound understanding of commercial short term insurance with at least 3 years’ claims experience including:
Claims procedures and knowledge
Underwriting procedures and Risk management
Reinsurance and treaties
Knowledge of insurance practices
Sound understanding of the TCF principles
NQF 4 Insurance Qualification