Call Centre Agent-Premier

🗏Job Type

Full Time

Job Title Call Centre Agent
Department Sales
Site 507 - BRB Durban
Job Type Classification Permanent
Location - Country South Africa
Location - Town / City Durban
Location - Province KwaZulu-Natal


Job Description
Premier a growing company with strong brands such as, Snowflake, Blue ribbon and Manhattans is seeking the services of a Call Centre Agent. If you want a sweet taste of success you should pose the following Multi-tasking skills, be a people’s person and be able to provide an efficient service to customers. Premier is a loyal employer whose culture is very diverse. If you provide exceptional service, the company rewards you with incentives and career development. Our strong brands set us apart from others. The Call Centre Agent will receive inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints. If you know you have what it takes, click apply and get the application rolling.

Qualification Requirements
• Matric/Grade 12 with numeric and PC literacy

Experience Requirements
• 1-2 years exposure to the Call Centre/Telesales processes

Key Outputs
• Follow up on outstanding goods and communicate delivery times, ensure processing of
orders as needed to ensure in full deliveries and build and maintain good customer relationships.
• To deliver customer services in line with agreed processes which includes but is not limited to:
• Pricing checks
• Ordering and variance follow up on exceptions and outstanding orders
• Tele-sales and promotional calls to upsell
• Returns minimization
• Identifying in store merchandising issues and reporting this to the supervisor
• Keeping accurate records as needed per customer.
• Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
• Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
• Identify “on hold customer” orders and “price exceptions” and escalate to supervisor.


Apply Here http://bit.ly/2s7ezWO

Job id : , #71473, 53 views,

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