We are now in search for a Global Concierge - based in Sandton

🗏Job Type

Full Time

We are currently in search of a Well Spoken and Enthusiastic Global Concierge for Africa's leading luxury tour operator based in Sandton.

KEY OUTPUTS:

Calm and professional communication skills in order to service travel partners, direct and indirect guests
Creative planning, designing of itineraries and in country support for guests
Assisting the reservations process with a provisional holding of bed bookings together with a handover process to various partners should it be required.
Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required.
Proactive selling of the Companies Africa products and services ensuring the best suitable safari
Meets people and responds to a variety of situations with poise, patience, and discretion.
Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve.
Have a strong knowledge of Lodge and the regions and territories it operates
An independent, curious and can do it nature

ADDITIONAL DUTIES:

Attend and participate in continuing educational programs and training webinars.

QUALIFICATION REQUIRED:

High School Qualification, 3 year University/College Qualification advantageous
4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment

KNOWLEDGE REQUIRED:

An in-depth knowledge of Operating Systems Advantageous
Good destinations knowledge of South Africa, Southern and East Africa preferable
A willingness and aptitude to learn

SKILLS REQUIRED:

Experience with multi-currency with an understanding of the principles of foreign currency
Working in an orderly manner
Must possess multi-tasking skills with constant interruptions.
Must readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance
Customer Service and Relationship focused

PERSONAL ATTRIBUTES:

An understanding of the constant changing working environment
Diligent self-starter, with a high level of attention to detail
Results focused, but willing to work with diverse personalities in a challenging environment
Generate and maintain a positive momentum and high levels of productivity.
Maintain social, ethical, organisational and professional norms.
Keen willingness for ongoing personal development.
Excellent communicator
Team player who works productively with wide range of people, including operating from a remote location.
If you feel you are ready for this challenge and have the experience and skills required above, we would love to hear from you. Please only apply if you meet the above requirements. The successful candidate should be assertive, be initiative and be a quick thinker with the ability to work under pressure. Please forward your updated CV along with details of at least 3 contactable references


Apply Here http://bit.ly/2xgtcJF

Job id : , #73336, 122 views,

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