Travel Consultant-Nedbank

To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.




Job Responsibilities


Responsible for the logistical planning and administration of Business Travel arrangements; per the Operation guidelines outlined by the Business unit
To ensure efficiencies and cost reduction per the Strategic Initiatives outlined by the Organisation
Responsible for achieving outstanding customer service; to communicate cheerfully with clients and to convey a positive attitude, both by phone, and where required, in face to face meetings
Accurate completion travel bookings, amended bookings and all other administrative responsibilities within expected timeframe
Respond to all relevant calls as required
Respond and action all relevant email correspondence with customers within time requirement;

To achieve the relevant transactional targets annually



Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate


Preferred Qualification


A National Diploma/Certificate in Travel & Tourism
Galileo or Amadeus Certificate



Type of Exposure

Contributing to the development Working with a group to identify alternative solutions to a problem
Completing various administrative duties (e.g. answering phones; making copies; filing)
Managing conflict situations
Comparing two or more sets of information
Communicating internally
Tracking cost against a budget
Capturing data
Checking accuracy of reports and records
Drafting reports
Managing customer expectations


Minimum Experience Level


Minimum 2 years working experience in the Travel Industry

Skills

Fluent English (written and verbal)
Basic ticketing and fares knowledge is an advantage
Efficient working knowledge of Galileo, Amadeus or another corporate On-line Booking Tool
Sound knowledge of SA geography
PC literate; competent in Windows/Word/Excel



Technical / Professional Knowledge

Administrative procedures and systems
Banking knowledge
Banking procedures
Business principles
Business terms and definitions
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills
Product Knowledge
Cluster Specific Operational Knowledge
Relevant system knowledge
Governance, risk and controls


Behavioural Competencies

Communication
Collaborating
Customer Focus
Initiating Action
Work Standards
Managing Work


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Please contact the Nedbank Recruiting Team at +27 860 555 566


Apply Here http://bit.ly/2DKmRri

Job id : , #69651, 540 views,

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