Telemarketing Day Team Leader-The Foschini Group

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Job TypeFull Time

Telemarketing Day Team Leader

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of Insurance sales agents in a fast paced and dynamic working environment.

Your responsibilities would include:

Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements.
Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
Managing relationships with internal & external stakeholders to achieve the desired outcome.
Consistent focus & improvement of client service delivery.
Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.

The ideal candidate will need:

Matric qualification
Management related qualification [advantageous]
Part or full qualification that is recognized by the Financial Services Board
RE5 Financial Services Board Qualification [advantageous]
2 years management experience
Be willing to commit to continuous learning
Relevant sales experience
To be computer literate [MS Office & Intermediate Excel]
Sound understanding & application of people management procedures [e.g. IR, coaching]
Ability to work independently as well as within a team dynamic
To be highly driven & motivated
Excellent communication skills [verbal, written & interpersonal]
Strong analytical & numerical ability
High attention to detail & ability to effectively problem solve
To influence & persuade the relevant stakeholders
To meet deadlines/targets in a pressurised environment

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Job id : , #74151, 16 views,