Team Leader: Sales

To optimise sales performance through others in order to grow the client base and make Nedbank more profitable



Job Responsibilities


Ensure compliance and conformance for audit and compliance purposes through accuracy of documentation; legislation; risk and safety management; escalation processes; and housekeeping (Clean desk policy)
Ensure FAIS compliance through the supervision process
Ensure that every team member has a development plan in place
Ensure delivery of a world class service by effective use of the client experience measurement (CEM) tool
Ensure that clients are acknowledged and directed upon arrival by optimising client flow
Ensure that the team has various networking opportunities with mono-lines and clients by encouraging collaboration
Ensure that a needs analysis is conducted by the consultant.

Ensure that sales targets are met consistently by motivating and coaching the sales team to achieve the set targets.
Drive needs based sales by ensuring clients get what they need.
Ensure growth of the client base by way of cross selling and upselling.
Ensure productivity and participation of products on offer by the bank by driving the sales team.
Ensure transformational targets are met for own team through consideration of targets during the staff recruitment; retention and training process.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate in the development and implement action plans to address issues raised in culture surveys to improve results
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Encourage team to generate innovative ideas and share knowledge.
Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
Contribute to team effectiveness by following the recruitment process when recruiting talent.
Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.



Minimum Experience Level


2 - 3 years’ experience in a Sales and Service environment essential
2 - 3 years' People Management experience (e.g. 2IC / Team Leader)



Essential Qualifications


Matric / Grade 12 / National Senior Certificate
Successfully completed NQF Level 5 Higher qualification in a Business or Financial related field
FAIS Accreditation mandatory (Min 120 Credits)



Preferred Qualification


NQF 6 qualification in Sales and Accounting,



Additional


Valid driver's license and own reliable transport is essential



Type of Exposure

Managing a team of people
Communicating job requirements and performance standards to others
Creating a business plan
Conducting performance appraisal interviews
Conducting performance feedback meetings
Implementing a strategic plan
Measuring client satisfaction
Working with clients to solve client problems
Enforcing disciplinary actions against employees
Investigating and reviewing processes to improve client satisfaction
Assuming a key leadership role
Coaching and mentoring others
Recruiting and staffing
Providing constructive feedback to employees
Managing business risks


Technical / Professional Knowledge

Budgeting
Business administration and management
Business principles
Business terms and definitions
Change management
Client service management
Client service principles
Consumer behaviour
Diversity management
Employee training/development
Governance, Risk and Controls
Nedbank culture and values
Nedbank policies and procedures
Nedbank systems
Nedbank vision and strategy
Organisational systems
Principles of project management
Relevant Nedbank product knowledge
Relevant regulatory knowledge
Service level agreements
Staff resource planning
Strategic planning
Business writing skills
Management information and reporting principles, tools and mechanisms
communication with all levels of employees
Relevant Operating System


Behavioural Competencies

Building Partnerships
Building Trusting Relationships
Coaching the Sales Team
Driving for Results
High-Impact Communication
Motivating the Sales Team


Apply Here http://bit.ly/2DKmRri

Job id : , #68567, 24 views,

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