Team Leader: Customer Care-e.tv

Reporting to the Manager: Customer Care, your Key Performance Areas include:

Handling telephone correspondence

Receiving incoming viewer calls.
Ad-hoc monitoring of transmission of eMedia channels in order to pro-actively identify and report transmission problems.
Logging all viewer information on our Customer Relationship Management Software.
Maintain customer relations

Resolving and responding to customer queries, complaints, comments and suggestions.
Providing advice to callers about eMedia related issues.
Promoting eMedia brand names and loyalty to the channel through excellent service delivery.
Supervision

Generating shift reports on a weekly and monthly basis.
Monitoring agent’s verbal and written response and provide regular feedback to Customer Care Manager on their performance.
Recommending suggestions in workflow and/or responses as and when required.
Distributing viewer queries to agents.
Assisting with coaching when needed
Minimum Requirements:

Matric Certificate
A minimum of 2 years’ experience in a similar role
A minimum of 1 years’ experience in leadership role.
Competency, Skills and Knowledge

Problem solving skills
Planning skills
Organising skills
Interpersonal skills
Persuasiveness
Communication skills
Coping under pressure
Conflict handling skills
Computer literacy: MSO Word, Excel, Outlook, PowerPoint
If you meet the minimum requirements, we look forward to hearing from you. Kindly submit the following to [email protected]:

Kindly submit the following to jobs@etv.co.za:

• Your CV

• A certified copy of your ID

• A certified copy of your Qualifications

• Completed Application Form

If you have not received a response within 14 days after the closing date of the advert, please accept that your application was unsuccessful.
CLOSING DATE: 08 AUG 2018

Job id : , #68359, 302 views,

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