Team Leader: Claims

🗏Job Type

Full Time

Overall purpose of the position:

The purpose of the position will be to supervise a team of Claims Consultants, which will include the day-to-day operations of the team and also to oversee that all claims activities are resolved in accordance with the relevant service level agreement as well as the established guidelines and procedures.


The ideal candidate for the role will be a client focused, quality orientated and deadline driven individual capable of adapting to a complex and fast paced environment. The person will be extremely resilient and have a high stress tolerance.


Key activities:


Supervising a team of Claims Consultants (focusing on personal and commercial lines)
Identify the training and development requirements of the team members
Monitor the performance of each team member, provide feedback in this regard and implement suitable corrective action where applicable.

Report, investigate and assist with disciplinary action where required
Develop and maintain efficient professional relationship with clients, adviser offices and service providers
Coordinate daily claims activities
Improve on service delivery by monitoring work quality and procedures
Investigate and resolve complaints received
Resolve escalated and/or complex queries
Complete monthly analysis of data and reporting
Qualifications and Experience:
Full NQF Level 4 Short-Term Insurance Qualification or suitable alternative as recognized by the FSB
Regulatory Exam Level (Representatives RE5)
Minimum 5 years' Claims experience (personal and commercial lines) in the short-term insurance industry
Previous supervisory experience will serve as an advantage
Skills/Competencies:
Excellent communication skills (verbal and written)
Highly deadline driven, quality orientated and resilient
Strong planning and organizing skills
Strong supervisory skills
Strong negotiation and problem solving skills
Client focused with strong interpersonal and negotiation skills
Policy product and systems knowledge
Ability to adapt and respond to a complex, fast paced and pressurized environment

Please forward your application to CV.Referral@psg.co.za

Job id : , #75540, 5 views,

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