Talent Pool Servicing Consultant-Kaelo

🗏Job Type

Full Time

Job Description

The Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products. Manage our customer experience with excellence and accuracy.

KEY OUTCOMES (not limited to) Level 4 and 5 process elements

Manage incoming queries and outbound responses with:
Members
Service Providers
Intermediaries
Provide product specific information
Assess and determine when there is an operational query
Identify and escalate priority issues
Manage and resolve customer complaints

Maintain client information
Complete administrative tasks

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

1 – 3 years call centre experience preferably with short-term insurance and health industry knowledge and experience
EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

Matric Certificate
TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

Knowledge of customer service practices and principles
Excellent listening, verbal and written communication skills
Ability to handle stressful situations appropriately
Proficient in Microsoft and Excel
Call centre systems and multi-tasking

Additional Information


Accountability
Action orientated
Collaborative
Communication
Simple writing skills
Problem solving skills
Encourages engagement
Planning and organisation
Resilient and adaptive
Purpose driven
Significance and values orientated


Apply Here http://bit.ly/2SQ5q0N

Job id : , #74992, 12 views,

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