Store Supervisor-MTN South Africa
Job Status: Active ✓
Mission/ Core purpose of the Job:
To provide day-to-day management, support and guidance to POS Owned Shops, implementing plans, controls and standards for optimum performance and alignment with Branded Retail Channel and MTN SA strategies.
Through supervision of others ensures that MTN true purpose and core responsibilities to the customer and particular business situations/challenges are met as per the required standard
Key Performance Areas:
Ensure that in-store sales, revenue and churn targets as defined for the PoS Own Shop department are achieved.
Coordinate teamwork to ensure that all team members understanding objectives and are able to achieve required service levels set for the POS Own Shop department.
Internal processes and Operational requirements
Identify improvement opportunities and initiatives at system, process and procedural level to drive optimal and efficient sales and service levels.
Monitor the day to day processes of POS Own Shop department, ensuring that workflow continues without interruption.
Implement process and procedural efficiencies and innovations as defined by the Own Shop Department.
Manage stock, including stock control and forecasting, ensuring minimal stock outs and stock losses.
Cash management for the Own Shop in accordance with PPP’s governing cash management.
Ensure the daily capturing of relevant financial and administrative documentation as per processes, policies and systems defined by MTN SA.
Implement MTN policies, processes and systems at POS level, ensuring compliance and making recommendations for corrective actions where necessary.
Resolve issues/ queries and liaise with relevant sales operations representatives or relevant areas within MTN to escalate issues/ queries.
Identify the training needs of in-store staff and advise the OSS accordingly.
Identify and escalate in-store business risks accordingly.
Budget Management and Cost Control
Ensure effective cash management and efficient use of financial resources for MTN Own Shop.
Report on achievement of monthly targets
Establish and build relationships with all relevant stakeholders
Align service delivery to changing market segments
Understand customer needs and develop and fine-tune systems accordingly
Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
Put contingency plans in place to prevent delays and enhance the customer experience Adopt a proactive approach to prevent problems from arising in the future
Initiate change to continually improve all aspects of service delivery
Drive continuous improvement as an important element of service delivery
Deliver measurable results
Supervisory / Leadership / Managerial Tasks:
Administer and control available resources to achieve POS goals and objectives
Ensure staff satisfaction
Communicate goals clearly and facilitate achievement thereof
Manage and motivate team to achieve agreed goals and targets
Set boundaries within which direct reports will operate and clarify roles to match the level of expertise and results required
Communicate actively and effectively resolving any potential conflicts that may arise
Evaluate and assess people performance
Build and enforce a customer centric approach
Build and maintain collaborative teamwork
Coach, guide and motivate team/ staff
Build professionalism, loyalty and commitment to the organization
Have the self insight and flexibility to adapt to different situations
Live the MTN Brand – change and influence employees behavior
Diploma in Commerce (Marketing/Communication or related)
Fluent in English and language of country preferable
Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
Experience working in a medium organisation
Products and Services
Head - Big Picture Focus (10)
Analytical Thinker - Manages the alignment and execution of tactical activities
Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement
Heart – Emotionally Intelligent (20)
Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand
Hands – Results Focused (50)
Results Achiever - Drives team objectives and contributes to sustainability of results
Operationally Astute – Clarifies priorities, plans, organizes and co-ordinates the work of others
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