Specialist Fraud Hotline - Auckland Park, Johannesburg, Gauteng

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Job TypeFull Time

ABSA Is Looking For Talent

If you are looking to forge a career with one of the leading Financial Institutions in Africa and to work closely with our customers in an environment that values its people, then we have an opportunity for you.

It All Starts With You

To resolve fraud queries at first point of contact and ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses

What You’ll Give Our Customers

Operations Management (65%)

Screen and record incoming fraud alerts against known fraud indicators
Minimize fraud losses through sound technical knowledge and record onto fraud system
Use telephonic interviewing techniques, to determine risk
Block the channel to prevent further transactions and losses
Handle and put suspicious enquiries on hold, in accordance with legislation
Refer confirmed fraud related cases to Back Office
Communicate new fraud trends to team Leaders and Managers for further action
Innovates and champions change management (10%)

Assist in enhancing operating systems for optimal results
Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business
Risk and Control (15%)

Take accountability for risk events and the delivery of specified controls
Reporting of risks and controls that ensures compliance
Keep abreast with compliance and regulatory requirements and execute with internal and external stakeholders
Maintain an effective Quality Assurance environment
Adhere to organisational circulars, policies, business standards and other communications that impact on the operation of the business unit
Stakeholder Management (10%)

Work closely and collaboratively with the members of the Investigation Units
Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures

What You’ll Get In Return

Help our customers get the best that Absa has to offer, and you'll get the same in return. When you’re permanently here you’ll get competitive benefits like medical aid & pension fund, preferential banking rates, and a wellbeing program , just to mention a few, and you’ll be gaining experience with one of the top financial institutions in the country, which can open up some excellent career doors for you. Employees will also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future.


National Diploma in Banking and/or Forensic Investigation and/or Certificate in Risk and Compliance or Equivalent (NQF5 Banking or higher)
4 Years Banking Experience with a minimum of 2 years’ fraud experience
Assertive communication skills
Sound exposure to Fraud Analysis
No Criminal Record

Apply Here http://bit.ly/2UdVLlx

Job id : , #76460, 113 views,