Job Status: Active ✓
|Job Type||Full Time|
With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit. We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource. If you share our values of being: Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s EE Strategy.
Provide a memorable customer experience by managing the welcome experience of the customer and directing the customer to the correct zone based on their needs by practising helpfulness and effective banking hall management (eChannels, Self Service and consultants).
experience and qualifications
Minimum Requirements: NQF 4 Qualification with 1-2 years related experience.
2-3 years related experience
Preferred (Ideal) Qualification: Relevant NQF 5 as prescribed by the Financial Services Board. An appropriate recognised business degree at NQF level 6
Regulatory Exam qualification will be an advantage
FAIS – NO
There are no additional requirements associated with this vacancy.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
Conduct themself in an ethical manner at all times
Take ownership of solving our customers problems or queries as efficiently and quickly as possible
Adhere to the TCF (Treating Customer fairly) principles in all that you do
Custodian of the customer experience upon entering the branch (Welcome) and branch image by ensuring that the banking hall, exterior of the branch as well as the branch staff displays a professional image. This includes the maintaining of this image throughout the day
Prompt feedback from customers regarding their experience post the branch interaction.
Flag any issues that require leadership intervention
Mange customer waiting time and flag any pressure points to branch leadership
Maximize channel optimisation opportunities identified aligned to customer needs
Identify leads and monitor fulfillment
Ensure activities support cost containment and reduction
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