Service Consultant-MMI Holdings

Service Consultant (#25580) at Momentum Corporate

MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI operates on the African continent, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.

MMI’s purpose is to improve the lifetime Financial Wellness of people, their communities and their businesses. Financial Wellness is a continuous process of planning and management for individuals, households and businesses, with the aim of affording expenses and achieving goals over one’s lifetime. Our promise to our clients is to be their Financial Wellness partner over this life-long journey, using our expertise and solutions to help them develop and reach their goals. Visit us at www.mmiholdings.co.za.

ROLE PURPOSE

To provide an effective and efficient service to clients by receiving, evaluating and responding to enquiries timeously.

RESPONSIBILITIES AND WORK OUTPUTS

Administration of Annuity business which includes monthly pension payments and death claims
Send monthly payslips and annual tax certificates to members timeously

Accurately load new member information and amend current member information on the system in order to maintain annuitants records
Ensure that the monthly pay run balances and is submitted timeously for checking and approval
Complete monthly medical aid reconciliations and balance monthly billing received from the relevant medical aid
Effectively and efficiently resolve client queries within agreed turnaround times to ensure client satisfaction and retention
Adhere to policies and procedures and take corrective action where necessary to mitigate risks
Ensure all monthly registers are up to date and follow up items are actioned
Ensure that the call centre service factor remains above 95% by providing clients with efficient service
Process commissions and admin fees within agreed turnaround time

COMPETENCIES REQUIRED

Planning and organising
Written and verbal communication skills
Ability to collaborate
Attention to detail
Client orientation

EXPERIENCE AND QUALIFICATIONS

Matric or NQF level 4
Minimum 2 Years' experience in an insurance administration environment
Employee Benefits experience will be an advantage
Experience in the healthcare industry will be an advantage
Intermediate Excel skills, i.e. Pivot tables, VLOOKUP's, etc.

LOCATION

The above-mentioned position is currently available in Momentum Corporate at our office in Bellville.

Please submit your application via our Careers page on www.mmiholdings.co.za

To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.

Closing Date

10 August 2018

Contact Details

Mieshka Paulse

mieshka.paulse@mmiholdings.co.za (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV's will be accepted. Only online applications submitted via our Careers page will be considered.)

0219406397

All positions will be filled in accordance with our Employment Equity plan.

We also encourage people with disabilities to apply.

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