Service Consultant-Discovery

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.



Key Purpose of the Discovery Card Service Consultant

The Discovery Card Service Consultant will be required to ensure high quality service delivery to all stakeholder while adhering to the Discovery SLAs. The role will grow to include the responsibility to provide clients with intermediary services that are personalized, efficient and prompt to through omni channel. All interactions with clients aims to make Discovery Card the credit card of choice and to grow to include all retail banking products the product of choice. The incumbent will be required to deliver exceptional service that exceeds the client’s expectations through proactive and innovative solutions that are ethically sound, honest and maintains integrity.

Areas of Responsibility

The must:

Builds rapport with clients through multiple channels e.g. calls, web, chat and video
Takes ownership of client queries, issues and escalations to ensure a personalised service and effective resolution
Communicates existing and new product information to all clients
Deals with escalated queries
Requires the ability to service credit card products with the potential to grow to multiple bank products including rewards aspects of the products
Offer alternatives for client retention


Work Experience:



Required:

Student work experience with a Degree
Preferred:

Up to 6 months in the service industry








Qualifications and Experience:



Required:

Bachelor's degree that demonstrates a numerical capability
Preferred:

No FAIS accreditation required however studying towards FAIS will be advantageous


Technical Skills:



Required:







Good listening skills, ability to listen comprehend and action
Computer literate with MS Office (PowerPoint, Excel and Word)
Communication skills both written and verbal
Social media savvy
Preferred

Techno savvy


Knowledge:



Required:

Knowledge of the financial services or banking industry
Preferred:

FAIS


Special Conditions:



May Be Required:

Shift work may be required


Personal Attributes:

Optimism
Values driven
Learning on the fly
Service oriented with a passion for delivering dazzling client service
Solutions oriented with an optimistic can-do attitude
Engaging and confident
High empathy

Apply Here http://bit.ly/2LY9DAg

Job id : , #68386, 296 views,

« Telesales Consultant-DiscoveryCustomer Service and Logistics Lead »